E-COMMERCE OPERATIONS SPECIALIST TRAINEE

About the role

This role involves warehouse management, after-sales and repair coordination, data and operations support, and team and project management responsibilities in an e-commerce environment.

Key responsibilities

• Monitor order fulfillment, inventory, returns, and shipping
• Follow up on incorrect/missing shipments and inventory discrepancies
• Coordinate with Warehouse, Customer Service, Repair, and Operations teams
• Monitor team performance and work progress
• Assist in improving warehouse SOPs and efficiency
• Monitor returns, refunds, and repair requests
• Coordinate after-sales concerns with relevant teams
• Identify recurring issues and assist in improving processes
• Prepare basic reports on sales, orders, inventory, and warehouse operations
• Assist in managing warehouse and related teams

About you

• Good Chinese speaking and listening skills for daily communication with the China Management Team
• Experience in warehouse operations or warehouse team management
• Strong execution and follow-up skills
• Strong sense of responsibility and problem-solving ability
• Good communication and coordination skills
• Proficient in Excel / Google Sheets
• Able to work in a fast-paced e-commerce environment
• Proactive, detail-oriented, and willing to take responsibility
• Experience with Shopee, TikTok Shop, or Lazada (preferred)
• Philippine e-commerce industry experience (preferred)