E-commerce Operations Staff

Qualifications & experience

• Graduate with Bachelor’s degree, Fresh Graduates/Students are welcome.
• Strong phone contact handling skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment
• Able to work with team
• Able to work on shift

Tasks & responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about our products and services
• Resolve customer issues and complaints efficiently and to the customer's satisfaction
• Process orders, returns, and exchanges
• Maintain customer records by updating account information
• Follow up with customers to ensure their issues are resolved
• Work closely with other departments to ensure customer needs are met
• Identify and escalate priority issues to the appropriate channels
• Provide feedback on the efficiency of the customer service process

Benefits

• Competitive salary and benefits package
• Comprehensive training and development programs
• Opportunities for career advancement
• A supportive and collaborative work environment
• Employee discounts on company products
• Weekly team activity & team build, annual team outing