E-commerce Operations Supervisor

About the role

Support the overall management of daily e-commerce operations, including product listing, website maintenance, promotion setup, inventory management, and order fulfillment. Ensure smooth platform operations and achievement of sales targets.

Key responsibilities

• Support the overall management of daily e-commerce operations, including product listing, website maintenance, promotion setup, inventory management, and order fulfillment.
• Ensure smooth platform operations and achievement of sales targets.
• Execute monthly operational plans and break down sales targets into actionable objectives.
• Monitor key performance indicators (KPIs) such as sales revenue, conversion rate, average order value (AOV), and customer repurchase rate
• Drive business optimization initiatives and support operational cost control
• Collaborate with brand partners, marketing, and design teams to ensure successful product launches and promotional campaigns
• Coordinate product information, pricing, inventory, webpage content, and system configurations to ensure timely and accurate execution
• Oversee the resolution of order exceptions, refund cases, and OMO (Online-Merge-Offline) operational issues
• Work closely with Customer Service, Warehouse, Finance, and IT teams to improve purchasing and after-sales processes
• Prioritize and assign tasks to operations team members
• Establish clear deliverables, monitor execution quality, and provide coaching and guidance
• Coordinate with internal stakeholders and external service providers to drive system and process enhancements

About you

• Bachelor's degree or above in any related.
• At least 4-6 years of e-commerce operations experience, with experience across e-commerce platform
• Experience with brand-owned websites, standalone e-commerce stores, or multi-brand e-commerce platforms is preferred
• Good understanding of product management, promotions, inventory, order management, and after-sales processes
• Able to independently operate e-commerce platforms, troubleshoot issues, and coordinate solutions
• Proficient in Microsoft Excel and e-commerce analytics tools, with the ability to identify operational issues through data analysis and develop actionable improvement plans
• Strong task allocation, progress management, and coaching skills, with the ability to coordinate multiple stakeholders and ensure timely project delivery
• Good communication in either Chinese or English for work
• Experience in managing, supervising, and coaching team members.
• Results-oriented, highly execution-driven, with strong prioritization, coordination, and problem-solving skills