E-Commerce Operator

About the role

The E-Commerce Operator is responsible for supporting the daily e-commerce fulfilment and warehouse operations, including picking, packing, scanning, stock arrangement, stock replenishment and order preparation. The position ensures that customer orders are processed accurately, products are properly handled and packed, and sufficient stock is available at the designated picking and packing areas.

Key responsibilities

• Pick and pack orders according to the daily order list or system, ensuring correct products and quantities are selected from designated storage locations
• Check product descriptions, product codes, colours, sizes and quantities before packing and ensure products are properly protected to prevent damage during transportation
• Scan products and barcodes using the Company's scanner or e-commerce system and verify that scanned products match customer orders
• Conduct final checks of product quantity and order details before parcel completion and ensure every completed order is properly updated in the system
• Maintain proper control and organisation of products stored in the e-commerce area and monitor stock levels of fast-moving and frequently ordered products
• Conduct regular checking of physical stock against system records and report stock shortages, excess stock, damaged products or discrepancies to the supervisor
• Arrange products neatly according to product category, product code, SKU or designated storage location and keep frequently picked products in convenient and easily accessible locations
• Monitor stock levels at the picking and packing area and top up products from the main storage area when the picking location is running low
• Maintain cleanliness and good housekeeping in the e-commerce and warehouse areas and follow the Company's 5S requirements
• Prepare completed parcels according to the daily courier collection schedule, ensure parcels are properly sealed and labelled, and sort parcels according to the relevant courier or delivery method

About you

• Minimum SPM or equivalent qualification
• Previous experience in e-commerce, warehouse, fulfilment, packing or inventory operations will be an advantage
• Able to read and understand product codes, labels and order information
• Able to use barcode scanners and basic computer/e-commerce systems
• Physically fit to perform picking, packing, lifting and stock replenishment duties
• Able to work in a fast-paced environment
• Good attention to detail and accuracy
• Responsible, disciplined and hardworking
• Able to work independently and as part of a team