E-Commerce Order Confirmation & Calling Agent

We are looking for a confident, energetic, and persuasive Calling Agent to join our e-commerce Order Confirmation Team.

The ideal candidate should have excellent verbal communication skills, a professional and pleasant voice, and the ability to communicate effectively with customers across different regions of Pakistan.

Your primary responsibility will be to contact customers, confirm their online orders, build customer trust, and minimize order cancellations through effective communication and convincing skills.

Key Responsibilities

• Make outbound calls to customers for order confirmation and verification.
• Professionally communicate with customers from different regions of Pakistan.
• Convince hesitant customers to proceed with their orders through effective objection handling.
• Verify customer details, addresses, and order information.
• Follow up on unconfirmed and pending orders.
• Handle customer concerns regarding products, pricing, and delivery.
• Maintain accurate calling records and update order statuses in the CRM.
• Achieve daily order confirmation targets and maintain high confirmation accuracy.

Required Skills & Qualifications

• Excellent Vocal Skills: Clear, confident, pleasant, and professional speaking voice.
• Regional Communication: Ability to communicate comfortably with customers from different Pakistani regions, with an understanding of regional accents and communication styles.
• Strong Convincing Skills: Ability to handle objections, build trust, and encourage customers to confirm their orders without being pushy.
• Strong command of Urdu; Punjabi or other regional languages will be an advantage.
• Excellent listening, negotiation, and interpersonal skills.
• Ability to handle high call volumes while maintaining communication quality.
• Basic computer knowledge and familiarity with CRM systems.

Preferred Experience

• Previous experience in e-commerce order confirmation, telesales, or call center operations.
• Experience handling Cash on Delivery (COD) customers in Pakistan.
• Understanding of common customer objections and order cancellation reasons.

What We Offer

• Competitive salary package based on skills and experience.
• Performance-based incentives.
• Professional and growth-oriented working environment.
• Opportunities for career growth.

How to Apply

If you have a confident voice, excellent communication skills, and the ability to convince customers professionally, we would love to hear from you.

Drop CV Now: Whatsapp: 03201494699

Candidates with previous e-commerce order confirmation experience will be preferred.

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person