Job Objective:

To receive, sort, and process donated items for online sales. Duties include inspecting donations, scanning items into inventory software, photographing products, creating listings, and shelving items for efficient retrieval. Ensures accuracy, organization, and quality control while following established procedures to optimize the online sales process***.*** This position reports to the E-Commerce Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Quickly assess the condition of received items to determine saleability, including inspecting, identifying, authenticating, testing, accepting, or rejecting items.
• Photograph and list items for the online store, ensuring accuracy by reviewing and editing listings before posting.
• Respond promptly and professionally to assigned customer inquiries..
• Learn and properly utilize software for processing inventory.
• Use the alphanumeric shelving system to correctly tag, label, and store items in designated inventory locations.
• Maintain a clean and organized workspace, including inventory shelving, personal areas, and general housekeeping of assigned sections..
• Keep work areas clean and organized, including the outbound shipping area, personal workspace, and assigned areas.
• Communicate effectively with the Supervisor/Production Assistant regarding e-commerce needs.
• Provide guidance and support to Mission Staff for client training in e-commerce as needed.
• Adhere to established Standard Operating Procedures (SOPs).
• Other duties as assigned by supervisor.

Required Education and Skills:

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
• Knowledge of E-Commerce platforms such as ShopGoodwill, Amazon, eBay, and GWF.
• Proficiency in Microsoft Excel and inventory management software.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.

• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

• Ability to effectively and safely use standard office and light industrial equipment.