E-Commerce Project & Implementation Manager

E-Commerce Project & Implementation Manager

Location: Dandenong South, VIC or Pemulwuy, NSW
Work arrangement: Hybrid
Employment: Full time

Help shape the future of digital commerce at Ball & Doggett

At Ball & Doggett, we help bring big ideas to life.

As Australia's largest distributor of printable materials, packaging solutions, labels, wide-format media, digital papers and consumables, we have over 100 years of industry expertise across Australia and New Zealand. We are proud of our collaborative culture, customer focus and commitment to innovation.

We are now embarking on one of our most significant digital transformation initiatives — implementing a new enterprise e-commerce platform that will transform how our customers interact and transact with Ball & Doggett.

Why You'll Love This Opportunity

• Lead a high-profile, business-wide digital transformation
• Own a major e-commerce implementation from discovery through to go-live
• Work closely with senior stakeholders and an experienced implementation partner
• Help deliver a modern B2B and B2C e-commerce platform
• Work with emerging technologies including AI-powered search and personalisation
• Flexible hybrid working arrangements
• Competitive salary package and workplace benefits
• Paid parental leave and Employee Assistance Program
• Ongoing learning and development opportunities

The Opportunity

We are seeking an experienced E-Commerce Project & Implementation Manager to lead the delivery of Ball & Doggett's next-generation e-commerce platform.

This is a client-side implementation role. Our strategy, business case, requirements, RFP and implementation partner selection are already complete, and we are now entering the early implementation and solutioning phase.

You will take ownership of the project through discovery, solution design, build, integration, testing, business readiness and go-live.

This is much more than a website project. The transformation will impact customer experience, business processes, data, integrations and how customers transact with us. The platform will support B2B and B2C commerce and integrate with key systems including Microsoft Dynamics 365 Finance & Operations, PIM, customer systems and third-party platforms.

What You'll Be Doing

• Lead the end-to-end e-commerce implementation through to go-live
• Manage the implementation partner and coordinate internal technology and business teams
• Develop and manage project plans, milestones, risks, issues, dependencies and budgets
• Lead discovery and solution design workshops and translate requirements into practical solutions
• Coordinate integrations, data, pricing, customer experience and business processes
• Partner with Sales, Marketing, Customer Service, Operations, Finance and Product teams
• Oversee testing, user acceptance, business readiness and go-live activities
• Provide clear project reporting and updates to senior stakeholders
• Manage scope, priorities, change and delivery risks throughout the project

About You

You'll be an experienced project or implementation professional who understands the complexity of delivering enterprise e-commerce transformation.

You'll bring:

• Proven experience delivering e-commerce, digital commerce or enterprise technology implementations
• Experience managing projects from discovery and solution design through to go-live
• Strong client-side project and vendor management experience
• Experience working with complex B2B, wholesale, distribution, manufacturing or retail environments
• Understanding of integrations and enterprise platforms such as ERP, PIM or CRM
• Experience with Shopify, BigCommerce or similar e-commerce platforms is highly regarded
• Experience with Microsoft Dynamics 365 or similar ERP systems is highly regarded
• Strong stakeholder management, communication and facilitation skills
• The ability to influence across technical and business teams and keep complex projects moving

Why Join Ball & Doggett?

This is a unique opportunity to join a major transformation at the point where strategy moves into delivery.

You'll work closely with senior leaders, technology teams and an experienced implementation partner, with genuine ownership of a digital platform that will become an important future sales and customer channel for Ball & Doggett.

If you're an experienced e-commerce implementation or technology project leader looking for your next major transformation opportunity, we'd love to hear from you.

Please note: The successful candidate will be required to complete a National Police Check and pre-employment medical.