E-COMMERCE SALES ADMIN EXECUTIVE

About the role

We are seeking an enthusiastic and organised E-Commerce Sales Admin Executive to join the Marketing & Communications team at JJ MASTINI SDN BH. This is a full-time position based in Balakong, Selangor. In this role, you will play a crucial part in supporting our e-commerce sales operations, ensuring seamless order processing, customer communication, and administrative excellence. You will be instrumental in driving our online sales growth whilst maintaining exceptional customer service standards and operational efficiency.

Key Job Duties

Monitor inventory levels and coordinate with the warehouse to ensure    stock availability.

Process and track customer orders, returns, and exchanges.

Respond to customer inquiries via email, chat, or social media.

Coordinate with logistics partners to ensure timely delivery.

Monitor sales performance and prepare regular sales reports.

Resolve issues related to online orders, payments, and customer complaints.

Manage and update products on e-commerce platforms      (e.g., company website, Shopee, Lazada, Tik-tok).

Upload new products, including descriptions, prices, images, and specifications.

Plan and execute online promotions, campaigns, and discounts.

Analyze website traffic, customer behavior, and sales data to identify opportunities     for improvement.

Work with the marketing team on digital advertising, email marketing, and social  media campaigns.

Ensure product listings are optimized for search (SEO) to improve visibility.

Monitor competitors’ pricing, promotions, and product offerings.

Maintain the accuracy of product information and website content.

Skills Required Familiarity with e-commerce platforms (such as Shopee, Lazada, or Tik-tok).

Basic knowledge of Microsoft Excel or Google Sheets.

Strong communication and customer service skills.

Good organizational and time management skills.

Basic understanding of digital marketing and SEO.

Ability to analyze sales data and generate reports.

Attention to detail and accuracy.

Typical KPIs

Online sales revenue.

Order fulfillment accuracy.

Customer satisfaction ratings.

Response time to customer inquiries.

Return and cancellation rates.

Website conversion rate.

Product listing accuracy.

This role is well suited for someone who enjoys working with online platforms,  analyzing data, coordinating across teams, and improving the customer  shopping experience.

Working Hours  Monday to Friday : 8.30 am to 4.30 pm Saturday : 10.00 am to 2.00 pm