E-Commerce Sales Associate

Social Media Engagement and Lead Generation:

• Utilize social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) to identify and engage with potential customers.
• Create and post engaging content related to furniture products, promotions, and company updates.
• Monitor social media channels for customer inquiries, comments, and messages, responding promptly and professionally.

Sales and Customer Service:

• Conduct outreach via social media to generate leads and convert them into sales.
• Assist customers through social media messaging, providing product information and recommendations.
• Handle customer inquiries and complaints received through social media, ensuring customer satisfaction.

Content Creation and Management:

• Collaborate with the marketing team to develop and implement social media campaigns and promotions.
• Create compelling and visually appealing posts, stories, and ads to attract and engage followers.
• Maintain a consistent posting schedule and manage content calendars.

Data Management and Reporting:

• Track and analyze social media metrics, including engagement rates, follower growth, and conversion rates.
• Maintain accurate records of customer interactions and sales generated through social media.
• Prepare regular reports on social media performance and sales outcomes.

Brand Advocacy:

• Act as a brand ambassador on social media, ensuring all interactions reflect the company's values and messaging.
• Encourage satisfied customers to share their experiences and reviews on social media platforms.
• Monitor and manage the company’s online reputation by addressing negative feedback constructively.