E-Commerce Sales Lead

Overview

The E-Commerce Sales Team Lead builds e-commerce revenue for All for Moms Foundation by hosting compelling live sales, developing a capable sales team, and using performance data to improve results. The Team Lead remains an active seller while recruiting, onboarding, training, and coaching representatives. The Team Lead is expected to improve and grow the e-commerce platform with measurable increase in revenue.

Responsibilities

· Host energetic, accurate, and customer-focused live selling events on approved platforms, including WhatNot, TikTok Live or any other platform deemed appropriate.

· Recruit prospective live sales representatives in coordination with the Store Manager and support their onboarding.

· Review show analytics and make necessary changes to improve ratings, maintaining excellent reputation in areas such as shipping times, customer reviews, shipping defects, average order price, etc. as appropriate. The Team Lead must be agile to rapidly changing customer demands, trends, platform rules and expectations.

· Train representatives on platform setup, product presentation, pricing, customer communication, shipping profiles, packing standards, and policy compliance using written and verbal training techniques.

· Coach representatives toward individual sales, live-hour, conversion, average-order-value, customer-service, and fulfillment goals.

· Review team dashboards and platform reports; communicate weekly results, risks, and action plans to the Store Manager.

· Create show schedules, assign coverage, and help ensure that products, staging, equipment, and listings are ready before each event.

· Collaborate with thrift-store staff to identify, pull, prepare, and return merchandise while protecting store operations and inventory accuracy.

· Support post-show order review, shipping setup, packing, buyer communication, returns, cancellations, and issue resolution.

· Create and manage approved fixed-price listings on platforms such as Vinted and eBay, including photos, descriptions, measurements, pricing, and customer messages.

· Follow All for Moms policies, platform rules, brand standards, and loss-prevention procedures.

Skills

· Confident, engaging on-camera presence and strong sales instincts.

· Ability to teach, coach, give feedback, and hold a team accountable in a respectful manner.

· Comfort using live-selling and marketplace platforms, mobile photography, measurements, inventory records, and basic sales reports.

· Working knowledge of shipping costs, package selection, platform shipping profiles, safe packing, and carrier requirements.

· Strong organization, judgment, written communication, and customer-service skills.

· Availability for the live-show schedule established with the Store Manager, including evenings or weekends when needed.

Pay: $52,000.00 - $75,000.00 per year

Benefits:

• Health insurance

Work Location: In person