E-commerce - Sales Operations

About the Role:

Job Title- E-commerce -Sales Operations

Location- Ahmedabad

Key Responsibilities:

Catalog Management:

• Create, update, and manage product listings on e-commerce Platform. (E-commerce Website, Admin, backend)
• Ensure consistency and accuracy of product information including images, descriptions, specifications, pricing, and tags.
• Maintain catalog hygiene by removing duplicates, correcting errors, and updating out-of-stock items.
• Coordinate with the creative, content team, category, and product to get required assets for listings.

Category Management:

• Maintain classification and hierarchy of products by category, sub-category, and brand.
• Track performance of categories and identify bestsellers or underperformers.
• Suggest new sub-categories or attributes based on trends, customer behavior, and competitor benchmarking.
• Need to stay updated with new products going live and ensure timely addition in the category.

Order Management: Order Processing & Coordination

• Receive and validate purchase orders from sales team.
• Enter orders accurately into CRM systems with correct product specs, branding details, and timelines.
• Coordination with internal dept. to process the orders smoothly.
• Ensure artwork approvals, proofs, and SOP guidelines are followed.
• Daily check order flow and fill in the gaps to ensure smooth order fulfilment.

Key Skills Required:

• Proficient in MS Excel (Formulas, Pivot Tables, VLOOKUP, Power BI).
• Experience with e-commerce seller panels and CMS (OPS).
• Attention to detail and ability to work with large datasets.
• Knowledge of basic HTML (preferred, not mandatory).
• Willing to adapt and be flexible as per process requirement.

Qualifications:

• Bachelors degree,
• 3-5 years of relevant experience in e-commerce cataloguing, operations backend.