E-Commerce Senior Executive/Assistant Manager

We are looking for a tech-savvy, creative, and data-driven Senior Executive / Assistant Manager – eCommerce to drive the growth of our Home Furnishing and Bedding eCommerce business.

This role will be responsible for planning and executing eCommerce marketing campaigns, analyzing sales and performance data, managing marketplace activities, and working closely with internal teams, regional stakeholders, external agencies, and marketplace partners.

The ideal candidate is commercially minded, analytical, hands-on, and able to turn data and market insights into actionable strategies that drive sales and business growth.

Key Responsibilities

1. eCommerce Marketing & Campaign Management

• Develop and execute seasonal marketing calendars covering product launches, tactical campaigns, BAU activities, and key strategic initiatives.
• Plan and coordinate eCommerce campaigns across relevant online marketplaces.
• Maintain campaign trackers and ensure timely communication and execution across departments.
• Evaluate campaign performance and recommend improvements based on sales, ROI, and KPI results.

2. Sales Analysis & Forecasting

• Analyze daily, weekly, and monthly eCommerce sales performance.
• Conduct product and sales forecasting to support business growth and inventory planning.
• Identify sales trends, opportunities, and areas for improvement.
• Monitor campaign performance against agreed KPIs and provide actionable recommendations.

3. Marketplace & Digital Performance

• Work closely with the Digital Marketing team to monitor traffic, conversion, advertising performance, and overall eCommerce results.
• Drive traffic and sales to online marketplaces during campaign and BAU periods.
• Review marketplace performance and identify opportunities to improve visibility, conversion, and sales.

4. Budget & Commercial Management

• Monitor and manage the eCommerce marketing budget.
• Track campaign spending and ensure activities are cost-effective.
• Support promotional and pricing strategies to maximize sales and profitability.

5. eCommerce Operations

• Work with internal teams and external agencies to optimize product content, including images, descriptions, product presentation, and marketplace listings.
• Ensure product prices, promotions, and stock levels are accurate and updated according to plan.
• Coordinate with relevant teams to ensure timely stock availability at internal and enabler warehouses.
• Identify potential operational issues and implement timely countermeasures.
• Conduct regular competitor and market analysis to identify pricing, product, campaign, and merchandising opportunities.

6. Product & Brand Management

• Contribute to product positioning, pricing strategy, and market forecasting.
• Ensure eCommerce activities are aligned with overall brand and business objectives.
• Maintain strong working relationships with internal stakeholders, marketplaces, enablers, agencies, and other external partners.
• Support regional initiatives and adapt strategies according to local market requirements.

Requirements

• Bachelor’s Degree in E-Commerce, Marketing, Digital Commerce, Brand Merchandising, Business, or a related field.
• 3–5 years of relevant experience in eCommerce, digital commerce, marketplace management, brand management, or related areas.
• Experience in Home Furnishing, Bedding, Furniture, FMCG, Fashion, or other consumer product industries will be an advantage.
• Hands-on experience with major eCommerce marketplaces such as Shopee, Lazada, TikTok Shop, or similar platforms is preferred.
• Strong understanding of eCommerce marketing, digital advertising, marketplace operations, and online consumer behaviour.
• Strong analytical and commercial mindset, with the ability to interpret data and translate insights into business actions.
• Good communication and stakeholder management skills.
• Able to work independently, manage multiple projects, and operate effectively in a fast-paced environment.
• Proficient in English and Bahasa Malaysia; other languages/dialects are an advantage.

What We Are Looking For

We are looking for someone who is not only able to execute campaigns, but also understands the “why” behind the numbers.

If you are passionate about eCommerce, enjoy working with data, have strong marketplace knowledge, and are excited by the opportunity to grow a Home Furnishing and Bedding business online, we would love to hear from you.