E-Commerce Specialist

Job Purpose

The E-Commerce Specialist is responsible for managing and optimizing ChuChu Beauty's online sales channels to maximize visibility, drive sales, and deliver an excellent customer experience. The role oversees day-to-day marketplace operations, ensuring accurate product listings, smooth order fulfillment, effective campaign execution, and data-driven performance improvements across all e-commerce platforms.

Key Responsibilities

• Manage and maintain product listings, pricing, promotions, bundles, and content across Shopee, Lazada, and TikTok Shop.
• Coordinate with Marketplace Key Account Managers (KAMs) to secure platform campaigns, vouchers, flash deals, and featured placements.
• Collaborate with the Marketing team on digital campaigns, product launches, and promotional content.
• Monitor daily e-commerce operations, including inventory availability, order processing, fulfillment, returns, and cancellations.
• Respond promptly to customer inquiries, reviews, chats, and concerns across all online platforms while maintaining excellent customer satisfaction ratings.
• Resolve customer complaints, delivery concerns, refund requests, and platform disputes in coordination with Logistics, Warehouse, and Finance teams.
• Ensure all product information, images, descriptions, and keywords are accurate and optimized for search visibility and conversion.
• Track and analyze sales performance, customer behavior, campaign results, and marketplace KPIs, providing recommendations for continuous improvement.
• Prepare regular sales, operations, and customer service performance reports.
• Monitor competitor activities, pricing, promotions, and marketplace trends to identify growth opportunities.
• Recommend process improvements to enhance operational efficiency, customer experience, and online sales performance.

Key Qualifications

• Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field.
• At least 2–3 years of experience in e-commerce operations, marketplace management, or digital commerce.
• Strong working knowledge of Shopee, Lazada, and TikTok Shop Seller Center platforms.
• Proficient in Microsoft Excel or Google Sheets with strong analytical and reporting skills.
• Experience in managing online promotions, campaigns, and marketplace merchandising.
• Excellent organizational, communication, and problem-solving skills.
• Highly detail-oriented and able to thrive in a fast-paced, startup environment.
• Passion or experience in the beauty, skincare, or cosmetics industry is an advantage.