E-commerce Specialist

About the role

We are looking for a proactive and detail-oriented E-Commerce Specialist to manage and optimize our online marketplace operations. You will be responsible for driving sales, improving store performance, managing campaigns, and ensuring a smooth customer shopping experience across e-commerce platforms.

Key responsibilities

• Manage daily operations of e-commerce stores across platforms such as Shopee, Tokopedia, TikTok Shop, and other marketplaces.
• Monitor and optimize product listings, pricing, promotions, and store performance.
• Plan and execute e-commerce campaigns, promotions, and platform events.
• Analyze sales, traffic, conversion, and campaign performance to identify growth opportunities.
• Coordinate with the marketing, content, warehouse, and customer service teams to support sales targets.
• Monitor inventory and product availability across marketplaces.
• Manage vouchers, discounts, bundles, and other promotional activities.
• Track competitors, market trends, and marketplace developments.
• Prepare regular reports on sales performance and key e-commerce metrics.
• Ensure product information, images, descriptions, and pricing are accurate and up to date.

Requirements

• English proficiency is required.
• Minimum 3–5 years of experience in e-commerce, Marketplace management, or a related role.
• Familiar with Shopee, Tokopedia, TikTok Shop, and other e-commerce platforms.
• Strong understanding of marketplace operations, promotions, and e-commerce metrics.
• Good analytical and problem-solving skills.
• Detail-oriented, organized, and able to manage multiple tasks.
• Good communication and coordination skills.
• Proficient in Microsoft Excel/Google Sheets.
• Able to work independently and take initiative.