E-Commerce Specialist

We are looking for an E‑commerce Operation Specialist for our local cake & dessert business in the Philippines. The candidate will take charge of full‑channel online store operations, product management, marketing campaigns, order coordination, delivery risk control, customer after‑sales and data analysis across social media, local food‑delivery platforms and brand mini‑program. This role closely cooperates with bakery production team and delivery team to improve sales volume, conversion rate, store rating and customer repurchase rate for birthday cakes, holiday cakes and dessert products.

Key Responsibilities

1. Store & Product Management

Manage daily store backend operations. Create, edit and optimize cake product listings, including product titles, descriptions, main images, SKU settings for cake sizes, flavors, decorations and delivery zones. Maintain accurate product information across all online channels. Launch new holiday‑themed cake products on schedule.

2. Marketing & Campaign Execution

Plan and implement online marketing activities for birthday seasons, Valentine’s Day, Christmas and local Philippine festivals. Configure coupons, discount bundles and promotional rules. Participate in platform official sales events to increase store exposure and order conversion.

3. Order, Production & Delivery Coordination

Review daily online orders, double‑check customer remarks, delivery date, time and complete addresses. Communicate order requirements clearly with bakery production team. Cooperate with drivers / delivery partners to mitigate cake‑delivery risks such as high temperature, traffic jam and cake damage. Pre‑arrange manpower and delivery resources for peak holiday order surges。

4. Customer Service & After‑sales Handling

Reply to customer inquiries from social media and platform message boxes promptly. Resolve after‑sales issues including cake damage, late delivery and customer dissatisfaction. Process refund and compensation requests reasonably. Collect customer feedback and negative‑review reasons, feed suggestions back to production team for product improvement. Maintain store overall rating above 4.6.

5. Data Analysis & Operation Optimization

Track core operation indicators: store traffic, visitor volume, conversion rate, average order value, repurchase rate, refund rate. Analyze hot‑selling cake items and slow‑moving products. Prepare weekly & monthly sales reports, put forward optimization suggestions for product selection, pricing and operation strategies.

6. Content & Auxiliary Work

Provide copywriting ideas for cake photos and short‑video materials. Assist in social‑media content operation and simple user‑group maintenance. Complete other temporary operation tasks assigned by management.

Job Requirements

1. College degree or above, major in Marketing, Business Administration or related field. Prior working experience in bakery, cake, local‑life or food e‑commerce is preferred. Familiar with Philippine mainstream e‑commerce platform rules。

2. Good English reading & writing ability.

3. Highly careful, patient and stress‑resistant. Capable of handling large‑volume orders during holiday peak periods. Rich practical experience in after‑sales complaint resolution.

4. Understand cake‑delivery pain points under Philippine high‑temperature climate; know about birthday‑cake specifications, production cycle and material features is a big plus.

5. Basic skills of Excel / Google Sheets for statistics and data sorting.

6. Strong cross‑team communication capability, able to align requirements among operation, bakery workshop and delivery teams.