E-Commerce Specialist

Job Responsibilities

• Manage and optimize daily e-commerce operations across Tokopedia, live-streaming platforms, GoFood, and GrabFood.
• Manage product listings, pricing, inventory, promotions, vouchers, bundles, and marketplace campaigns to drive sales and profitability.
• Monitor order fulfillment, returns/refunds, inventory accuracy, store ratings, account health, and platform compliance, and ensure timely resolution of operational issues.
• Plan, manage, and optimize marketplace advertising and promotional budgets to improve traffic, conversion, ROAS, and overall campaign effectiveness.
• Plan and oversee live commerce operations, including hosts, schedules, product flow, promotions, and performance optimization.
• Analyze e-commerce and live commerce performance, including GMV, traffic, conversion rate, AOV, ROAS, host performance, and product performance, and recommend improvement actions.
• Prepare sales forecasts, campaign projections, and stock requirements based on historical performance and upcoming campaigns.
• Monitor customer reviews, competitor activities, and market trends to identify opportunities and areas for improvement.
• Coordinate closely with Marketing, Warehouse, Operations, Finance, and marketplace/platform partners to ensure smooth execution of e-commerce activities and campaigns.
• Develop, implement, and continuously improve SOPs, workflows, and operational standards for e-commerce and live commerce activities.
• Prepare regular sales and performance reports, identify key issues and opportunities, and provide actionable recommendations to Management.
• Take ownership of assigned e-commerce initiatives and ensure projects and campaigns are delivered on time and in line with agreed commercial targets.

Requirements

• Minimum 3-5 years of experience in e-commerce, marketplace operations, or live commerce, preferably in the retail industry.
• Strong hands-on experience with Tokopedia, live commerce platforms, GoFood, GrabFood, and/or other relevant e-commerce platforms.
• Proven experience in managing marketplace campaigns, digital advertising, promotional activities, and live streaming operations.
• Strong analytical skills with a solid understanding of key e-commerce metrics such as GMV, conversion rate, AOV, and ROAS.
• Proficient in Microsoft Excel/Google Sheets, with strong reporting and data analysis skills.
• Strong execution, coordination, and problem-solving skills, with the ability to work effectively in a fast-paced and target-driven environment.