E-Commerce Specialist

Key responsibilities

• Develop and execute e-commerce strategies to increase brand visibility and sales across online marketplaces, especially TikTok Shop and Shopee
• Monitor and optimize product listings, pricing, stock availability, and promotional campaigns
• Coordinate with cross-functional teams, including Marketing, Logistics, and Customer Service, to ensure smooth online operations
• Analyze sales performance, traffic data, and customer behavior to identify opportunities and drive continuous improvement
• Develop and manage affiliate marketing and creator-based programs to support sales growth
• Stay updated on e-commerce trends, platform developments, and competitor activities to identify new growth opportunities
• Ensure all online content and campaigns consistently reflect the brand identity and value proposition

About you

• Good knowledge of e-commerce platforms and online marketplace ecosystems, especially TikTok Shop and Shopee
• Proven experience in handling online customer inquiries, complaints, and escalation management
• Strong persuasive communication and product explanation skills
• Ability to multitask and manage high volumes of customer and creator interactions while maintaining service quality
• Data-driven mindset with basic analytical skills using Excel, Google Data Studio/Looker Studio, or similar tools
• Strong understanding or interest in affiliate marketing and creator ecosystems is a plus
• Minimum 1 year experience in related field (Enabler/Ecommerce/Brand)