E - Commerce Specialist

About the Role

IMV International Micro Village Inc. is looking for an E-Commerce Specialist to join our Marketing team.

The E-Commerce Specialist will be responsible for managing and growing IMV’s online sales channels, including the company e-commerce website, Shopee, Lazada, and TikTok Shop. The role will oversee product listings, promotions, pricing, inventory coordination, platform performance, online campaigns, and customer buying experience.

This position requires someone who is organised, detail-oriented, analytical, and commercially driven, with the ability to manage multiple online platforms while continuously identifying opportunities to improve traffic, engagement, conversion, and online sales.

Key Responsibilities

• Manage the day-to-day operations of the company’s e-commerce website, Shopee, Lazada, and TikTok Shop.
• Create, upload, update, and optimise product listings, including product titles, descriptions, specifications, categories, pricing, images, videos, and other product information.
• Ensure product information, pricing, promotions, and inventory availability are accurate and consistent across all e-commerce platforms.
• Coordinate with internal teams regarding product availability, pricing updates, promotions, new product launches, and discontinued products.
• Plan and execute platform-specific promotions, campaigns, vouchers, bundles, flash sales, and other initiatives to increase traffic and online sales.
• Manage participation in major marketplace campaigns and sale events such as payday sales, double-digit campaigns, and seasonal promotions.
• Monitor the performance of the website, Shopee, Lazada, and TikTok Shop using relevant platform analytics and reporting tools.
• Track key e-commerce metrics including website traffic, product views, conversion rates, orders, sales revenue, average order value, campaign performance, and other relevant KPIs.
• Prepare regular e-commerce performance reports and provide recommendations based on sales trends and customer behaviour.
• Conduct competitor monitoring and market research, including competitor pricing, promotions, product offerings, marketplace activities, and digital trends.
• Work closely with the Marketing team in developing digital campaigns, advertisements, product content, and promotional materials that drive customers to online stores.
• Support TikTok Shop and social commerce activities, including product showcases, promotional content, affiliate or creator initiatives, and live-selling campaigns when applicable.
• Coordinate with warehouse, logistics, suppliers, Sales, and Customer Service teams to help ensure accurate and timely order fulfilment.
• Monitor inventory levels and coordinate replenishment to minimise stock-outs and overselling across platforms.
• Help improve the online customer journey, including product discovery, website navigation, mobile experience, checkout process, and overall store presentation.
• Apply basic SEO and e-commerce search optimisation practices to improve product visibility on the company website and online marketplaces.
• Monitor customer reviews, ratings, inquiries, and feedback and coordinate with the appropriate teams to address concerns and improve customer experience.
• Stay updated on marketplace policies, platform features, e-commerce trends, algorithm changes, and emerging social commerce opportunities.
• Perform other e-commerce and digital marketing-related responsibilities that may be assigned.

What We’re Looking For

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, Communications, Information Technology, or a related field.
• At least 1 year of experience in e-commerce, marketplace management, digital marketing, online sales, or a related field is preferred.
• Fresh graduates with relevant internship experience, academic projects, online selling experience, or strong knowledge of e-commerce platforms are welcome to apply.
• Familiarity with or experience managing Shopee, Lazada, TikTok Shop, and website-based e-commerce platforms.
• Knowledge of product listing management, online promotions, marketplace campaigns, and basic inventory coordination.
• Basic understanding of digital marketing concepts including SEO, paid advertising, social media marketing, content marketing, and conversion optimisation.
• Comfortable working with e-commerce analytics, spreadsheets, and performance reports.
• Proficiency in Microsoft Excel, Word, and PowerPoint or similar productivity tools.
• Experience with Google Analytics, Meta Ads, TikTok Ads, marketplace advertising tools, or similar platforms is an advantage.
• Basic knowledge of website content management systems or e-commerce platforms such as Shopify, WooCommerce, WordPress, or similar systems is an advantage.
• Strong attention to detail, particularly when handling product information, pricing, promotions, and inventory.
• Good analytical and problem-solving skills with the ability to turn performance data into actionable recommendations.
• Good written and verbal communication skills.
• Ability to manage multiple platforms, campaigns, and deadlines simultaneously.
• Creative, proactive, adaptable, and willing to learn new e-commerce technologies and marketplace features.
• Results-oriented mindset with a strong interest in online retail, digital commerce, and emerging social commerce trends.

Key Performance Areas

The E-Commerce Specialist will contribute to the following areas:

• Online Sales Growth – Increase revenue generated through the website, Shopee, Lazada, and TikTok Shop.
• Marketplace Performance – Improve traffic, conversion rates, product visibility, and store performance.
• Product Listing Quality – Maintain complete, accurate, attractive, and optimised product listings.
• Campaign Execution – Successfully implement marketplace and promotional campaigns within agreed timelines.
• Inventory Accuracy – Help maintain accurate stock availability across online selling channels.
• Customer Experience – Support positive ratings, reviews, response times, and overall online shopping experience.
• Performance Reporting – Provide timely and accurate reporting with recommendations for continuous improvement.

What We Offer

IMV International Micro Village Inc. is committed to providing employees with opportunities to learn, grow, and build meaningful careers.

We offer:

• Competitive compensation based on qualifications and experience
• Health and wellness benefits
• Professional development and training opportunities
• Career growth and advancement opportunities
• Exposure to multiple e-commerce and digital platforms
• Collaborative and supportive working environment
• Opportunities to work on digital transformation and online business growth initiatives

About IMV International Micro Village Inc.

IMV International Micro Village Inc. is committed to delivering innovative technology products, solutions, and services that provide value to businesses and customers.

Our culture promotes integrity, collaboration, continuous learning, innovation, and customer-focused service.

Apply Now

If you are passionate about e-commerce, digital marketing, online marketplaces, and social commerce, we would like to hear from you.

Interested applicants may submit their updated CV/resume. Applicants with previous e-commerce experience may also submit a portfolio, marketplace store samples, campaign results, or other relevant work samples.