E-Commerce Specialist

E-Commerce Specialist/Executive

About the Role

We are looking for an energetic and commercially minded E-Commerce Specialist/Executive to join our growing team.

You will be involved in the day-to-day management and growth of our online sales channels, including our Shopify website and major marketplaces such as Shopee, Lazada and TikTok Shop.

This is a hands-on role where you will have the opportunity to work on online campaigns, product launches, marketplace promotions, digital advertising and TikTok Live, while learning how different e-commerce channels work together to drive sales.

If you enjoy e-commerce, online shopping trends and seeing your ideas translate into actual sales results, we would love to hear from you.

What You’ll Be Doing

E-Commerce & Marketplace Management

• Manage and maintain our Shopify website and online marketplace stores
• Update product listings, pricing, promotions and campaign information
• Ensure product information and promotional mechanics are accurate and up to date
• Monitor store performance and identify opportunities to improve sales and conversion
• Support major online campaigns such as 9.9, 10.10, 11.11, 12.12 and other seasonal promotions

Campaigns & Online Sales

• Plan and execute online promotions, product launches and sales campaigns
• Work closely with the marketing team on campaign creatives, EDMs and social media activities
• Monitor competitor activities, marketplace trends and customer buying behaviour
• Suggest new ideas to increase traffic, conversion, average order value and repeat purchases

Digital Advertising

• Set up, monitor and optimise marketplace advertising campaigns
• Track campaign performance and advertising spend
• Review key metrics such as sales, ROAS, conversion rate and traffic
• Identify opportunities to improve campaign performance

Data & Performance

• Monitor online sales and campaign performance
• Prepare regular reports and highlight key findings
• Use Shopify, marketplace dashboards and analytics tools to understand customer behaviour
• Turn data and observations into practical recommendations to improve sales

Product & Content

• Ensure product listings are attractive, informative and sales-focused
• Support new product launches and promotional campaigns
• Work with the marketing/design team to improve product images, banners and content
• Assist with basic content updates when required

TikTok & Livestream

• Support and participate in TikTok Live sessions
• Assist with product preparation, promotions and livestream campaigns
• Monitor livestream performance and identify ways to improve engagement and sales

Order & Customer Experience

• Coordinate with our warehouse and logistics teams to ensure smooth order fulfilment
• Assist with e-commerce customer enquiries and order-related matters when required
• Support walk-in customers occasionally when needed

What We’re Looking For

• Diploma or Degree in E-Commerce, Marketing, Business or a related field
• 1–3 years of relevant experience preferred; candidates with less experience but strong interest in e-commerce are welcome to apply
• Familiarity with one or more platforms such as Shopify, Shopee, Lazada or TikTok Shop
• Comfortable working with numbers and analysing basic sales performance
• Good communication and coordination skills
• Able to work independently while collaborating with different teams
• Proactive, organised and willing to learn
• Interest in e-commerce trends, digital marketing and online consumer behaviour

Why Join Us?

You will gain hands-on exposure across multiple areas of e-commerce instead of being limited to just one platform.

You will have opportunities to work on:

• Major e-commerce campaigns and sales events
• Shopify and leading online marketplaces
• TikTok Shop and livestream commerce
• Digital advertising and performance analysis
• New product and brand launches
• E-commerce growth projects

This role is suitable for someone who wants to build a strong career in e-commerce and grow together with the business.