E-Commerce Specialist

Key Responsibilities

• Manage day-to-day operations of e-commerce platforms (e.g., marketplace and online store).
• Upload and maintain product listings, pricing, promotions, and product information accuracy.
• Plan and execute online campaigns, promotions, and marketplace activities to drive sales performance.
• Monitor sales performance, traffic, and conversion rates, and provide regular analysis and reports.
• Coordinate with internal teams (Marketing, Sales, Warehouse) to ensure stock availability and smooth order fulfillment.
• Optimize product visibility through campaign participation, keyword optimization, and promotional strategies.
• Handle customer inquiries, ratings, and reviews to maintain positive customer experience.
• Conduct competitor analysis and monitor market trends to identify opportunities for growth in the e-commerce channel.

Requirements

• Minimum Bachelor’s Degree (S1) in Business, Marketing, Management, E-Commerce, or a related field.
• Minimum 1–3 years of experience in E-Commerce, Marketplace Management, or Digital Sales.
• Familiar with major e-commerce platforms (e.g., Shopee, Tokopedia, Lazada, TikTok Shop, etc.).
• Strong understanding of marketplace features such as campaigns, promotions, ads, and analytics.
• Good analytical skills and ability to interpret sales data and performance metrics.
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.
• Strong communication and coordination skills.
• Proficient in Microsoft Excel and reporting.

Preferred Qualifications (Nice to Have)

• Experience managing online campaigns such as Flash Sale, Campaign Day (e.g., 9.9, 10.10, etc.).
• Basic understanding of digital marketing or marketplace advertising (Ads).
• Experience in consumer goods, retail, or lifestyle products industry.