E-Commerce Specialist

• E-Commerce Operations

• Manage daily e-commerce operations

• Support merchants, business teams with eCommerce payment-related inquiries;

• Maintain operational workflows, and documentation;

• Provide timely updates during payment incidents and operational issues.

• Payment Gateway Operations (CyberSource & MPGS)

• Support the day-to-day operation of CyberSource and MPGS payment gateway platforms;

• Troubleshoot payment gateway issues and coordinate resolution merchants.

• Payment Integration Support

• Coordinate with development teams on payment API integrations and enhancements;

• Support testing activities;

• Validate payment flows across web and mobile channels;

• Review API responses, error codes, and transaction logs to identify and resolve integration issues;

• Support the implementation of tokenization, 3D Secure authentication, and recurring payment features.

• Security & Compliance

• Ensure compliance with payment security standards, including PCI DSS requirements;

• Support fraud monitoring and risk management activities;

• Follow secure payment handling procedures and company policies.

• Stakeholder Management

Collaborate closely with:

• E-commerce teams;

• IT and development teams;

• Banks and payment service providers;

• Merchants;

• Business stakeholders.

Required Skills & Experience

• Experience in e-commerce operations, digital payments, or fintech environments;

• Hands-on experience with payment gateways such as CyberSource and MPGS;

• Strong understanding of the card payment lifecycle, including:

o Authorization

o Capture

o Settlement

o Refund

o Reversal

• • Experience troubleshooting payment transactions and integration issues;
• • Knowledge of APIs, Payment flows, and online checkout processes;
• • Knowledge of coding in PHP, Java and .net.

Preferred Qualifications

• Experience with e-commerce platforms and payment integrations;

• Knowledge of REST API`s, JSON, Webhooks, and transaction logs;

• Understanding of EMV 3DS, tokenization, fraud management tools, and payment security;

• Experience working with banks, acquirers, and payment service providers;

• Experience supporting high-volume online commerce environments.

Experience:

• E- Commerce Specialist: 5 years (Preferred)
• Cybersource and MPGS: 3 years (Preferred)

Language:

• Englsih (Preferred)

License/Certification:

• QID (Preferred)

Work Location: In person