E-Commerce Specialist

Job Summary

We are seeking a detail-oriented, proactive, and results-driven E-Commerce Specialist to manage and optimize the company's online stores across Shopee, Lazada, and TikTok Shop. The successful candidate will oversee product listings, monitor sales performance, coordinate order fulfillment, support promotional campaigns, and implement strategies to increase online sales and improve the customer shopping experience.

Key Responsibilities

• Manage and maintain the company's online stores on Shopee, Lazada, and TikTok Shop.
• Create, update, and optimize product listings, including descriptions, pricing, images, variations, and inventory.
• Monitor daily orders, payments, shipments, cancellations, returns, and refunds.
• Coordinate with warehouse personnel, suppliers, and logistics partners to ensure timely order fulfillment.
• Plan and execute platform promotions, vouchers, discounts, campaigns, and other sales initiatives.
• Monitor store performance, sales trends, product rankings, conversion rates, and other key performance indicators (KPIs).
• Analyze sales data and prepare regular reports on e-commerce performance.
• Ensure accurate inventory levels, competitive pricing, and consistent product information across platforms.
• Monitor customer inquiries, reviews, and feedback, and coordinate the resolution of concerns.
• Support platform-specific marketing activities, including Shopee campaigns, Lazada promotions, and TikTok Shop affiliate or livestream initiatives, as applicable.
• Identify opportunities to increase product visibility, improve conversion rates, and drive revenue growth.
• Stay updated on platform policies, features, trends, and best practices.
• Perform other related duties as assigned by management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field is an advantage.
• Fresh graduates are welcome to apply.
• Experience managing Shopee, Lazada, and TikTok Shop stores is highly preferred.
• Knowledge of product listing optimization, online merchandising, inventory management, and order fulfillment.
• Familiarity with platform campaigns, vouchers, seller tools, and promotional features.
• Ability to monitor sales performance, interpret data, and prepare reports.
• Proficient in Microsoft Office and Google Workspace, particularly Excel or Google Sheets.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Good communication, problem-solving, and time-management skills.
• Self-motivated, adaptable, and results-oriented, with a strong interest in e-commerce and online sales.

Pay: Php20,000.00 - Php25,000.00 per month

Benefits:

• Additional leave
• Flextime
• Health insurance
• Opportunities for promotion

Work Location: In person