E-Commerce Specialist

RMS USA is seeking a detail-oriented, analytical, and proactive E-Commerce Specialist to manage and grow our presence across key online marketplaces. This role is a critical part of our Sales organization and will focus on driving revenue, optimizing product listings, and executing marketplace strategies across Amazon, Walmart.com, Target.com, TikTok Shop, and other emerging digital channels.

The E-Commerce Specialist will own the day-to-day management of our marketplace accounts, coordinate cross-functionally with Sales, Marketing, and Product Development teams, and ensure our products are positioned for maximum visibility and conversion online. This position is ideal for someone who thrives in a fast-paced environment, is passionate about digital commerce, and brings hands-on marketplace experience.

Key Responsibilities

• Manage and optimize product listings, content, and pricing across Amazon, Walmart.com, Target.com, TikTok Shop, and other online marketplaces
• Monitor marketplace performance metrics (sales, traffic, conversion, advertising ROI) and provide actionable reporting and insights
• Coordinate product launches on digital channels, including content creation, A+ / enhanced brand content, and promotional planning
• Ensure accurate and timely product catalog management, including item setup, imagery, descriptions, and inventory feeds
• Monitor and respond to marketplace policy changes, algorithm updates, and competitive activity
• Collaborate with Sales Managers to align e-commerce strategy with broader retail account plans
• Partner with Marketing on digital assets, brand consistency, and social commerce initiatives (particularly TikTok)
• Track and reconcile e-commerce orders, chargebacks, and fulfillment performance
• Identify growth opportunities through new marketplace channels, advertising strategies, and product assortment optimization
• Support customer communication and issue resolution related to online orders and marketplace inquiries
• Prepare regular sales reports, forecasts, and performance summaries for leadership

Qualifications

• Bachelor's degree in Business, Marketing, E-Commerce, or a related field
• 2+ years of hands-on experience managing seller or vendor accounts on Amazon, Walmart.com, Target.com, TikTok Shop, or similar online marketplaces
• Demonstrated experience with marketplace advertising platforms (Amazon Ads, Walmart Connect, etc.)
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions
• Excellent organizational skills with the ability to manage multiple projects and deadlines simultaneously
• Strong verbal and written communication skills
• Proficiency in Microsoft Office, particularly Excel
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Comfortable participating in cross-functional meetings and presentations

Preferred Qualifications

• Experience with TikTok Shop or social commerce platforms
• Background in consumer products, toy, gift, or retail industries
• Familiarity with marketplace analytics tools (Helium 10, Jungle Scout, DataWeave, or similar)
• Experience with product content management systems or PIM tools
• Knowledge of SEO best practices for marketplace search optimization
• Experience managing product timelines, forecasting, or reporting in a retail environment

Success in This Role Looks Like

• Consistent growth in marketplace revenue and market share across key channels
• High-quality, optimized product listings with strong conversion rates
• Accurate and timely reporting on e-commerce performance
• Effective advertising spend management with measurable ROI
• Strong cross-functional collaboration and communication
• Proactive identification of new growth opportunities and emerging marketplace trends

What We Offer

• Mission-Driven Growth: Be part of our ambitious journey to become the leading value toy company globally, prioritizing creativity, innovation, and fun for all.
• Collaborative Environment: Engage in a high-energy workplace where teamwork and cooperation thrive.
• Career Progression: Experience ongoing opportunities for advancement within our company.
• Comprehensive Benefits: Enjoy competitive benefits including paid time off, paid holidays, 401k matching, and comprehensive medical, dental, and vision insurance coverage.
• Annual Bonus Incentives: Receive annual bonus incentives tied to personal and company performance, recognizing your contributions to our shared success.
• Salary: $60,000-$75,000 + year end performance bonus

RMS International is an equal opportunity employer and values collaboration, creativity, and innovation across our teams.