E-Commerce Specialist

E-Commerce Specialist – Retail

Key Responsibilities

1. E-Commerce Platform Management

• Manage daily operations of online stores across platforms such as Shopee, Lazada, TikTok Shop, and the company website.
• Maintain accurate product listings, descriptions, images, pricing, and product specifications.
• Ensure products are properly categorized and optimized for visibility and conversion.
• Monitor store performance and ensure all online channels are updated and operational.

2. Product and Inventory Management

• Coordinate with the inventory, warehouse, and merchandising teams to ensure accurate stock availability.
• Monitor inventory levels and promptly update product availability across online platforms.
• Ensure product information, pricing, and promotional details are consistent across all sales channels.

3. Sales and Promotions

• Execute online promotions, discounts, vouchers, bundles, and campaign activities.
• Participate in major marketplace campaigns and seasonal sales events.
• Monitor sales performance and recommend strategies to increase revenue and conversion rates.

4. Order and Customer Service Coordination

• Monitor online orders and coordinate with warehouse and logistics teams to ensure timely fulfillment.
• Help resolve order discrepancies, cancellations, returns, refunds, and customer complaints.
• Ensure customer inquiries and platform messages are addressed promptly, in coordination with the customer service team.
• Maintain compliance with marketplace service standards and seller performance requirements.

5. Performance Monitoring and Reporting

• Prepare daily, weekly, and monthly e-commerce performance reports.
• Analyze sales trends, customer behavior, and campaign results.
• Identify opportunities for improvement and recommend data-driven action plans.

6. Coordination and Compliance

• Ensure compliance with marketplace policies, pricing guidelines, and company procedures.
• Monitor competitor activities, market trends, and pricing strategies.
• Perform other related duties as assigned by management.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, E-Commerce, Information Technology, or a related field; equivalent experience may be considered.
• At least 1–2 years of experience in e-commerce, online retail, marketplace operations, or a similar role is preferred.
• Experience managing Shopee, Lazada, TikTok Shop, Shopify, or other e-commerce platforms is an advantage.
• Proficient in Microsoft Excel or Google Sheets and familiar with sales reporting and data analysis.
• Knowledge of online merchandising, inventory management, digital promotions, and order fulfillment.
• Strong organizational, analytical, communication, and problem-solving skills.
• High attention to detail and the ability to manage multiple tasks and deadlines.
• Willingness to learn new e-commerce tools, technologies, and marketplace processes.