E-Commerce Staff

About the role

Instyle Newgem Cosmetic Corporation is seeking a dedicated E-Commerce Staff to join our dynamic retail team. This is a full-time position based in Quezon City, Metro Manila. In this role, you will be instrumental in driving our online sales and ensuring an exceptional customer experience across all digital platforms. You will be responsible for managing product listings, processing orders, and supporting the growth of our e-commerce operations as we continue to expand our presence in the competitive cosmetics market.

Key responsibilities

1. Manage and update product listings on e-commerce platforms, ensuring accurate descriptions, pricing and high-quality imagery
2. Process customer orders, verify order details and prepare items for dispatch in a timely manner
3. Monitor inventory levels and communicate stock updates to relevant departments to prevent overselling
4. Respond to customer enquiries regarding products, orders and delivery status via email, chat and phone
5. Handle returns and refunds in accordance with company policies and maintain detailed records
6. Assist with promotional campaigns and special offers on e-commerce channels
7. Analyse sales data and customer feedback to identify trends and suggest improvements
8. Maintain accurate records of all transactions and maintain a clean, organised digital workspace
9. Collaborate with warehouse, marketing and customer service teams to ensure seamless operations
10. Do sales by giving suggestions for promotions and once apporved. To implemt it a s well.
11. And other tasks that maybe assigned to you form time to time by the management.

What we're looking for

1. Proven experience working in e-commerce, retail or a customer-facing environment
2. Minimum 2-3 years of experience in e-commerce operations
3. Strong proficiency with e-commerce platforms and online retail systems
4. Specific proficiency required in Lazada, Shopee, and Shopify platforms
5. Excellent organisational and time management skills with the ability to handle multiple tasks simultaneously
6. Attention to detail and accuracy in data entry and order processing
7. Exceptional communication skills, both written and verbal
8. Proficiency in Microsoft Office and familiarity with inventory management software
9. Customer-centric mindset with a passion for delivering outstanding service
10. Ability to work collaboratively within a team environment and follow instructions
11. Knowledge of cosmetics and beauty products is advantageous
12. Problem-solving ability and flexibility to adapt to changing priorities

What we offer

1. Competitive salary.
2. Full-time employment with job security and career advancement opportunities within our growing retail and E-Commerce Division.
3. Employee discount on our range of cosmetic and beauty products.
4. Collaborative and inclusive workplace culture where your contributions are valued.

About us
Instyle Newgem Cosmetic Corporation is a dynamic player in the retail and consumer products industry, specialising in cosmetics and beauty solutions. With a commitment to quality, innovation and customer satisfaction, we deliver premium beauty products that empower our customers to express themselves. Our mission is to make professional-quality cosmetics accessible and affordable whilst maintaining exceptional standards. We pride ourselves on our customer-centric approach, diverse product range, and a team of passionate professionals dedicated to excellence. Join us and be part of a company that values growth, creativity and customer delight.

Apply now
If you meet the above criteria and are excited about joining our e-commerce team, we encourage you to submit your CV and a brief cover letter outlining your relevant experience. Apply now to become part of the Instyle Newgem Cosmetic Corporation family!