E-Commerce Staff

We are currently hiring for multiple areas within the E-Commerce team:

• Affiliate & Community
• Content
• Livestream
• E-Commerce Business Analytics

You will be assigned to the area that best matches your skills, experience, and interests.

Key Responsibilities

Affiliate & Community

• Manage daily communication and engagement with affiliate communities through WhatsApp and other relevant channels.
• Share campaign updates, product information, content briefs, promotions, and affiliate programs.
• Encourage affiliates to participate in campaigns, content creation, livestreams, and product promotions.
• Maintain affiliate databases, participation records, sampling records, and community activities.
• Identify potential affiliates and collect insights or feedback from the community.

Content

• Create engaging short-form video content for TikTok and other social commerce platforms.
• Develop content ideas, hooks, scripts, and storytelling based on product priorities, trends, and consumer insights.
• Handle end-to-end content production, including shooting, basic editing, captioning, and publishing.
• Monitor trends, creators, competitors, and content performance to identify opportunities.
• Support content creation for campaigns, product launches, Payday, Double Date, and other commercial moments.

Livestream

• Conduct and support livestream sessions across TikTok Shop, Shopee, and other relevant platforms.
• Present products, promotions, bundles, vouchers, and campaign mechanics clearly and engagingly.
• Interact with viewers, respond to questions, and maintain audience engagement.
• Prepare livestream materials, product sequences, talking points, and promotional mechanics.
• Monitor livestream performance including viewers, engagement, product clicks, orders, conversion, and GMV.
• Support livestream activities during major ecommerce campaigns and collaborate with the Ecommerce and Content teams.

E-Commerce Business Analytics

• Consolidate, maintain, and analyze ecommerce data from multiple platforms and sources.
• Monitor key metrics such as GMV, Orders, Traffic, CVR, AOV, ROAS, and other relevant KPIs.
• Analyze performance across brands, SKUs, stores, platforms, campaigns, and channels.
• Prepare ecommerce reports and dashboards for business reviews and decision-making.
• Identify performance drivers, gaps, trends, and opportunities, and translate data into actionable insights.
• Support forecasting, target tracking, competitor analysis, and performance improvement initiatives.

Requirements

• Minimum Diploma/Bachelor's degree in Communication, Marketing, Business, Economics, Statistics, Data Analytics, Industrial Engineering, Creative Media, or related fields.
• Fresh graduates are welcome to apply; relevant experience is an advantage.
• Strong interest in E-Commerce, Social Commerce, TikTok, Shopee, and digital trends.
• Strong communication and interpersonal skills.
• Proactive, creative, analytical, and comfortable working in a fast-paced environment.
• Able to work collaboratively across teams and manage multiple priorities.
• For Content/Livestream: comfortable creating content, speaking in front of the camera, or using video editing tools such as CapCut.
• For Affiliate & Community: comfortable managing communities, communicating with multiple people, and handling follow-ups.
• For Business Analytics: proficient in Excel/Google Sheets and familiar with ecommerce metrics and data analysis.
• Experience in FMCG, Consumer Health, Ecommerce, Social Commerce, Content Creation, Livestream, Affiliate Marketing, or Analytics is a plus.