E-commerce Store Operation Manager

We are looking for an experienced E-commerce Store Operation Manager to oversee and drive the performance of our online stores across Shopee and TikTok. This role will be responsible for managing store operations, P&L, sales performance, campaigns, and customer experience, with a strong focus on growing revenue and achieving business targets.

Key Responsibilities

• Manage end-to-end operations of Shopee and TikTok online stores, ensuring smooth and efficient daily operations.
• Take ownership of P&L, sales revenue, GMV, and overall store performance, identifying opportunities to maximize profitability and growth.
• Develop and execute high-impact e-commerce campaigns, including 9.9, 11.11, 12.12, payday, and brand campaigns to achieve ambitious sales targets.
• Optimize product listings, pricing, promotions, vouchers, and store activities to improve traffic, conversion rate, and sales performance.
• Monitor daily sales performance and market trends, using data and insights to identify opportunities and make timely business decisions.
• Analyze competitors and e-commerce market trends to develop effective strategies and maintain competitiveness.
• Work closely with Marketing, KOL, Creative, Customer Service, and internal teams to ensure seamless execution of campaigns and customer journeys.
• Monitor the entire customer journey, from product discovery and order placement through to fulfillment and delivery, ensuring a high-quality customer experience.
• Collaborate with the Marketing team to strengthen store visibility, brand positioning, and customer engagement.
• Build and maintain strong brand presence across e-commerce platforms to drive long-term customer trust, loyalty, and repeat purchases.
• Identify operational issues and continuously improve store processes, campaign effectiveness, and overall e-commerce performance.

Requirements

• Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
• At least 3 years of experience in E-commerce Store Management or E-commerce Operations, preferably in consumer electronics or a related industry.
• Strong knowledge of Shopee, TikTok Shop, online selling platforms, campaign management, and platform mechanics.
• Proven experience in managing e-commerce campaigns and achieving sales targets within tight deadlines.
• Strong understanding of P&L, GMV, conversion rate, traffic, and other e-commerce performance metrics.
• Strong analytical and problem-solving skills with the ability to use Excel and data analytics tools to drive business decisions.
• Strong communication, coordination, and project management skills.
• Able to work in a fast-paced environment and manage multiple priorities effectively.
• Good command of English.