E-Commerce Store Operator (TikTok/Shopee/Lazada)

With a customer experience-first mindset, the Online Store Specialist will develop and optimize our brands’ online presence. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and encourage business growth through effective campaigns.

Ideal candidates for this role should be creative and innovative, multimedia savvy, well-organized, and must be excellent communicators. An exceptional Online Store Specialist should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store experience, and deliver online store objectives.

Responsibilities:

• Execute and manage perfect store online experience for assigned brands across various platforms (Lazada, Shopee, TikTok)
• Work closely with creatives & marketing team to ensure fit-for-use e-tail content and online assets to create high impact store experience.
• Ensure freshness of content across all online channels to ensure high customer engagement
• Manage and maintain consistent online brand experience across different platforms.
• Analyze online customer behavior to ensure customer experience determines store design choices.
• Supports Digital Brand Consultant in assessing platform promo and campaign effectiveness to ensure continuous improvement

Requirements:

• Bachelor’s degree
• 2 years of working experience in E-commerce Store
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze multiple data sets
• Attention to detail
• Basic Photoshop & copywriting skills
• Ability to build rapport and collaborate with others within the company and externally
• Fluent in English

About Us

AIRR LABS is building lasting connections between brands and consumers in Southeast Asia.

We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.

We are looking for passionate, curious and highly motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have:

• Strong interpersonal and communication skills and enjoy working in a collaborative team
• Innovative, analytical, and problem-solving mindset
• High accountability to deliver results to a high standard
• Ability to manage complex projects and teams with attention to detail
• Proactive and positive attitude to thrive in a fast-paced work environtment