E-commerce Supervisor

Key Responsibilities

• Manage and oversee daily operations of e-commerce platforms such as Shopee, Lazada, TikTok Shop, and other online marketplaces.
• Monitor daily, weekly, and monthly sales performance and ensure that sales targets and KPIs are achieved.
• Supervise, train, coach, and evaluate the performance of the e-commerce team.
• Ensure accurate and updated product listings, including product descriptions, images, prices, promotions, and inventory.
• Plan and execute online promotions, vouchers, discounts, campaigns, and other sales activities.
• Monitor product availability and coordinate closely with the Warehouse and Logistics Teams to ensure timely order fulfillment.
• Monitor customer inquiries, complaints, returns, cancellations, and other e-commerce concerns.
• Analyze sales reports, traffic, conversion rates, and other performance metrics to identify areas for improvement.
• Monitor competitors, market trends, and marketplace activities.
• Develop strategies to increase online sales, improve conversion rates, and maximize profitability.
• Coordinate with the Marketing Team regarding campaigns, content, live selling, product launches, and promotional activities.
• Prepare and submit daily, weekly, and monthly e-commerce performance reports.
• Ensure compliance with marketplace policies and company procedures.
• Identify operational issues and implement process improvements.
• Perform other related duties that may be assigned by management.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, Management, or a related field.
• At least 2–3 years of experience in e-commerce, online selling, digital sales, or marketplace management.
• At least 1 year of supervisory or team-lead experience is preferred.
• Hands-on experience with Shopee, Lazada, TikTok Shop, or similar platforms.
• Experience in managing online promotions, product listings, and marketplace campaigns.
• Strong knowledge of e-commerce operations and online sales strategies.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel/Google Sheets and reporting tools.
• Excellent leadership, communication, and organizational skills.
• Detail-oriented, proactive, and able to work in a fast-paced environment.
• Willing to work on-site and handle operational concerns when needed.