E-COMMERCE SUPERVISOR

Duties and Responsibilities:

• Manage and oversee daily e-commerce operations across online selling platforms.
• Maintain accurate product listings, pricing, descriptions, photos, and promotions.
• Monitor and process customer orders from order placement to fulfillment.
• Coordinate with warehouse, logistics, and other departments to ensure timely order processing and delivery.
• Monitor inventory levels and coordinate replenishment of fast-moving products.
• Respond to customer inquiries, complaints, and after-sales concerns.
• Monitor online sales, product performance, and store activities.
• Assist in implementing promotions, campaigns, and strategies to increase online sales.
• Ensure accuracy of sales records, orders, and other e-commerce reports.
• Monitor competitor activities, pricing, and online market trends.
• Prepare regular reports on sales performance, orders, inventory, and other e-commerce activities.
• Ensure compliance with company policies, platform guidelines, and established procedures.