E-Commerce Supervisor

Job Responsibilities:

1. Manage and optimize online store operations on the Shopee platform.
2. Manage product listings, including product descriptions, photos, pricing, and categories, in line with sales strategies.
3. Regularly monitor and analyze sales performance across e-commerce platforms.
4. Develop and execute online promotional strategies, including discounts, flash sales, vouchers, and bundling, to increase sales conversion.
5. Conduct competitor and market trend research to determine pricing strategies and product positioning.
6. Manage and optimize digital advertising campaigns on Shopee to increase traffic and sales.
7. Coordinate with the Marketing, Warehouse, and Customer Service teams to ensure smooth order processing through delivery.
8. Monitor product inventory and coordinate with relevant teams to prevent stockouts or overstocking.
9. Analyze sales data and customer insights to prepare performance reports and provide recommendations for improvement.
10. Manage product reviews and ratings, including handling customer complaints, to maintain the store’s reputation.
11. Stay up to date with the latest trends, new features, and policies across e-commerce platforms.

Qualifications:

1. Bachelor’s degree (S1) in Management, Marketing, Business, or a related field is preferred.
2. Minimum 1–2 years of experience as an E-Commerce Specialist, E-Commerce Supervisor, or in a similar role.
3. Strong understanding of e-commerce platforms, particularly Shopee, Tokopedia, TikTok Shop, and Lazada.
4. Strong analytical skills with the ability to interpret sales data and market trends.
5. Hands-on experience managing digital advertising campaigns, particularly Shopee Ads.
6. Detail-oriented, highly organized, and comfortable working with sales targets.
7. Strong leadership and team management skills.
8. Ability to work independently as well as collaboratively in a cross-functional team.
9. Excellent communication and coordination skills across different departments.
10. Proficiency in English is a plus.