E-Commerce Supervisor

1. Responsible for developing and executing e-commerce strategies to drive sales, revenue growth, and profitability.
2. Manage and optimize marketplace operations across Shopee or TikTok Shop, Tokopedia.
3. Develop and execute sales strategies, promotional campaigns, flash sales, vouchers, product bundling, and other marketplace programs.
4. Execute, monitor, and analyze TikTok Ads or Shopee Ads, and CPAS strategies to increase traffic, conversion, GMV, and marketplace revenue, while conducting daily monitoring of sales performance, traffic, conversion rates, and ROAS
5. Identify growth opportunities based on data analysis, market trends, competitor activities, and the performance of each marketplace.
6. Collaborate closely with Marketing, Content, KOL/Affiliate, Warehouse, Customer Service, and Finance teams to ensure smooth and effective e-commerce operations.
7. Ensure product listings, pricing, promotions, inventory, content, and storefront displays are always up to date, accurate, and competitive.
8. Prepare regular e-commerce performance reports and provide data-driven recommendations and strategies to improve business performance and achieve targets.
9. Lead, develop, and evaluate the e-commerce team to ensure targets and performance objectives are achieved.
10. Lead and manage the live streaming team, including Hosts, Live Operations, and supporting teams, to achieve sales targets and optimize livestream performance.

Deskripsi Pekerjaan:

1. Bertanggung jawab atas strategi dan pengembangan bisnis e-commerce untuk meningkatkan sales, revenue, dan profitabilitas.
2. Mengelola dan mengoptimalkan operasional marketplace seperti Shopee atau TikTok Shop, Tokopedia.
3. Menyusun dan menjalankan strategi penjualan, promotional campaign, flash sale, voucher, bundling, dan program marketplace lainnya.
4. Bertanggung jawab dalam mengeksekusi, memonitor, dan menganalisis strategi TikTok Ads atau Shopee Ads, dan CPAS untuk meningkatkan traffic, conversion, GMV, dan revenue marketplace serta Melakukan monitoring harian terhadap sales performance, traffic, conversion rate dan ROAS toko.
5. Mengidentifikasi peluang pertumbuhan berdasarkan data, tren pasar, kompetitor, dan performa masing-masing marketplace.
6. Berkoordinasi dengan tim Marketing, Content, KOL/Affiliate, Warehouse, Customer Service, dan Finance untuk memastikan operasional e-commerce berjalan optimal.
7. Memastikan product listing, harga, promo, stok, konten, dan tampilan toko selalu up to date dan kompetitif.
8. Membuat laporan performa e-commerce secara berkala serta memberikan rekomendasi strategi untuk meningkatkan pencapaian target.
9. Memimpin, mengembangkan, dan melakukan evaluasi terhadap tim e-commerce untuk mencapai target yang telah ditetapkan.
10. Memimpin dan mengelola tim live streaming, termasuk Host, Live Operations, dan tim pendukung untuk memastikan pencapaian target sales dan performa live.

Qualifications:

1. Bachelor’s degree in Marketing, Business Management, E-Commerce, or a related field.
2. Minimum of 3 years of experience in E-Commerce, Marketplace Management, Digital Sales, or a relevant role.
3. Previous experience in a managerial or senior-level position with proven experience in leading and managing teams.
4. Strong understanding of major marketplace platforms, including Shopee, TikTok Shop, Tokopedia, Lazada, and other e-commerce platforms.
5. Strong knowledge of e-commerce strategy, marketplace campaigns, promotions, digital advertising, and online sales.
6. Strong analytical skills with the ability to interpret data and use insights to support business decisions.
7. Solid understanding of key e-commerce metrics, including GMV, conversion rate, traffic, AOV, ROAS, and overall sales performance.
8. Strong leadership, problem-solving, negotiation, and communication skills.
9. Strong strategic thinking skills with a results-driven and target-oriented mindset.
10. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
11. Proficient in Microsoft Excel and/or Google Sheets; experience with analytics tools or marketplace dashboards is an advantage.
12. Experience in managing marketplace campaigns, affiliate/KOL programs, and digital marketing is an advantage.

Kualifikasi:

1. Minimal S1 dari jurusan Marketing, Business Management, E-Commerce, atau bidang terkait.
2. Memiliki pengalaman minimal 3 tahun di bidang E-Commerce, Marketplace, Digital Sales, atau posisi yang relevan.
3. Memiliki pengalaman di posisi managerial/senior dan terbiasa memimpin tim.
4. Memiliki pemahaman yang kuat mengenai marketplace seperti Shopee, TikTok Shop, Tokopedia, Lazada, dan platform e-commerce lainnya.
5. Memahami strategi e-commerce, marketplace campaign, promotion, digital advertising, dan online sales.
6. Mampu membaca dan menganalisis data serta menggunakan data sebagai dasar pengambilan keputusan.
7. Memahami e-commerce metrics seperti GMV, conversion rate, traffic, AOV, ROAS, dan sales performance.
8. Memiliki kemampuan leadership, problem solving, negotiation, dan communication yang baik.
9. Memiliki kemampuan strategic thinking serta berorientasi pada target dan hasil.
10. Mampu bekerja secara cepat, adaptif, dan multitasking dalam lingkungan kerja yang dinamis.
11. Menguasai Microsoft Excel/Google Sheets; kemampuan menggunakan tools analytics atau marketplace dashboard menjadi nilai tambah.
12. Berpengalaman dalam mengelola campaign, affiliate/KOL, dan digital marketing menjadi nilai tambah.