E-commerce Supervisor

Responsibilities

• Manage and monitor multiple official stores/brands across Shopee and TikTok Shop, ensuring smooth day-to-day operations and strong commercial performance.
• Develop and monitor annual, quarterly, monthly, weekly, and daily sales plans to achieve business targets.
• Drive and monitor key performance metrics including GMV, revenue, orders, traffic, conversion, and profitability.
• Plan and execute marketplace campaigns, promotions, vouchers, ads, live streaming, and affiliate programs to maximize sales and traffic.
• Build strong relationships and negotiate with Shopee and TikTok Account Managers, maximizing available platform programs, campaigns, and commercial support.
• Monitor marketplace dashboards and analyze performance to identify key drivers and issues across traffic, promotions, ads, conversion, and sales.
• Lead and manage the e-commerce team through task delegation, coaching, performance monitoring, and evaluation.
• Ensure product listings, pricing, promotions, campaign execution, and content are aligned with campaign and brand requirements.
• Conduct regular performance reviews and translate insights into action plans to improve sales performance and accelerate growth.

Requirements

• Proven experience managing official marketplace stores/brands, preferably handling multiple brands and accounts.
• Strong understanding of Shopee and TikTok Shop operations, marketplace strategy, and commercial programs.
• Experienced in managing campaigns, promotions, ads, live, affiliate, traffic, conversion, and GMV.
• Strong analytical skills with proficiency in Excel/Google Sheets and marketplace analytics tools.
• Strong communication,relationship-building,and negotiation skills,particularly with marketplace Account Managers.
• Experience in leading,delegating,coaching,and evaluating an e-commerce team.
• Target-oriented,proactive,hands-on,and comfortable working in a fast-paced e-commerce environment.
• Strong problem-solving skills with the ability to turn performance data into actionable improvements.