E-Commerce Supervisor

Role Overview The E-Commerce Supervisor is responsible for managing and supporting e-commerce sales activities, online platforms, promotions, and digital sales channels to achieve business and sales objectives. The role monitors sales performance, coordinates online orders and stock availability, supports promotional campaigns, and identifies opportunities to grow online sales and customer engagement.

Key Responsibilities E-Commerce Sales Management

• Recruit and develop new online outlets and sales channels.
• Monitor daily, weekly, and monthly e-commerce sales performance and identify growth opportunities.
• Analyze sales performance by SKU, platform, customer, promotion, and channel.
• Drive new customer acquisition and encourage repeat purchases.
• Monitor sales targets and take necessary actions to improve performance.

Platform & Account Management

• Manage and monitor existing e-commerce platforms and online sales accounts.
• Identify and support the development of new e-commerce platforms and sales channels.
• Manage online orders received through social media and other digital channels.
• Utilize TikTok, Facebook, and other relevant social media platforms to support online sales.
• Ensure product, pricing, and promotional information is properly maintained across platforms.

Promotion & Campaign Execution

• Develop and coordinate online promotion plans to support sales objectives.
• Execute online campaigns and special sales activities to increase brand awareness and sales.
• Coordinate with relevant teams to ensure campaigns are implemented effectively.
• Monitor campaign performance and identify areas for improvement.

Stock & Order Management

• Monitor online stock availability and coordinate with relevant teams to ensure sufficient product availability.
• Monitor online orders and ensure timely and accurate order processing.
• Follow up on stock and order-related issues that may impact customer service and sales.

Visibility & Merchandising

• Ensure products have appropriate visibility across e-commerce platforms and digital channels.
• Monitor product listings, pricing, promotional displays, and online visibility.
• Support activities to improve product presentation and customer engagement.

Performance Anaylsis

• Prepare regular e-commerce sales and performance reports.
• Monitor key sales and channel performance indicators.
• Analyze sales trends and identify opportunities to improve online sales performance.
• Provide relevant insights and recommendations to support e-commerce growth.

Requirements

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• 2–4 years of relevant experience in e-commerce, FMCG sales, digital sales, or marketplace management.
• Experience working with e-commerce platforms and online promotions.
• Strong analytical and Microsoft Excel skills.
• Good understanding of FMCG sales, pricing, promotions, distribution, and trade margins.
• Good communication and negotiation skills.
• Ability to work cross-functionally and manage multiple activities simultaneously.
• Commercially driven, proactive, and target-oriented.

Please note: We will contact only shortlisted candidates for the interview process. Other applications will be kept in our candidate database and may be considered for future opportunities that align with your qualifications and experience.