E-Commerce Team Member

Typical day

• You’ll contribute to the overall efficiency of the business by ensuring that stock is organized and that the back stock and warehouse areas are clean and tidy.
• You’ll pick, pack and ship orders paying particular attention to the fine details that make for the most exceptional customer experience when opening their packages.
• You’ll communicate with customers via phone, email, and live chat to answer questions and offer solutions to ensure a seamless web store experience.
• Utilize Inventory Management System to locate and fulfil orders being shipped from other Skiis & Biikes location.
• Data entry, front end website maintenance, product PDP creation and image editing will be part of every week.
• Support your teammates with receiving, checking in and putting away stock which will later be used to fulfill orders.

Ideal Candidate

• You know the perfect balance of speed and accuracy when fulfilling new orders and customer in-store pickups.
• You’re keen to learn about new technologies and the latest trends in skiing and snowboarding.
• You’re confident speaking to a variety of different people, both over the phone and in professional written communication. We can teach you what to say, but you have to be comfortable chatting with strangers.
• You care about your teammates and your customers. You’re always looking to listen and contribute, even when the task isn’t easy or doesn’t come naturally to you.
• You prioritize a high attention to detail and know that accuracy in order fulfillment is critical to customer satisfaction.

Ideal Qualifications

• Prior experience in e-commerce including retail business and fulfilment considered an asset
• Ski and Snowboard knowledge is an asset
• Comfortable in a ever-changing, start-up-like atmosphere including comfort with quickly learning new software.
• Proven organization skills and ability to produce accurate and detail-oriented work
• Excellent written and spoken communication skills with the ability to communicate with tact and diplomacy
• Motivated by accuracy and precise online prerecession
• Comfortable with lifting boxes and processing repetitive tasks

Who are we?

• We are a family owned retail business of over 40 years, focused on ski, snowboard, and bike.
• We also care deeply about our customers and pairing them with the right products for their needs rather than simply closing the sale.
• We work hard, we hustle, sometimes we even break a sweat. But we have the most fun, building relationships with each other and our customers.

Why work for us?

• We have fun at work! We’re not just saying that, check out our reviews.
• Awesome staff discounts, free stuff, and industry deals (even free skiing/snowboarding).
• Be the first to learn about new products and technologies in the ski, snowboard, and bike industries.
• A thorough training program combines structured workplace courses with online brand training.

While we thank all candidates for their interest, only those individuals selected for an interview will be contacted.

Skiis and Biikes is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Skiis & Biikes is an equal opportunity employer and all qualified candidates will receive consideration without regard to their race, religion, sexual orientation or persons with disabilities.

Pay: From $18.00 per hour

Benefits:

• Casual dress
• Company events
• On-site parking
• Store discount

Application question(s):

• What most qualifies you for this role?

Experience:

• warehouse: 2 years (preferred)
• E-commerce: 2 years (preferred)

Work Location: In person