E-Commerce TikTok Manager / Assistant

About Us

Founded in 2016, Desince Sdn. Bhd. is a leading, award-winning fashion e-commerce brand (recognized as the CHAMPION for the Top E-Commerce Merchant 2025 by Sidec). We specialize in affordable, fast-moving apparel designed for volume across men's, women's, and kids' categories.

We deliver engaging shopping experiences and manage multiple niche channels across Shopee, Lazada, and TikTok Shop. As we prepare to expand into our premium new headquarters at Sunsuria Forum, we are looking for a highly capable E-Commerce & TikTok Manager/Assistant Manager to take the reins. This is a hands-on, high-impact leadership role that combines operational store management with creative livestream strategy.

The Workspace (Why You'll Love It Here)

Say goodbye to stressful inner-city traffic jams and dull offices. Working at our upcoming Sunsuria Forum HQ means:

* Premium Corporate Environment: Work safely in a Grade-A corporate tower featuring a grand lobby, high-speed elevators, and 24-hour turnstile security.

* Integrated Lifestyle Mall Downstairs: Step out of the office into a beautiful open-street mall concept. Grab your lunch or quick drinks at Village Grocer, Starbucks, Tealive, Mixue, Subway, or Secret Recipe!

* Convenient Commute & Free Parking: Enjoy seamless, direct access via the NKVE highway, plus the massive perk of free on-site parking!

* Positive Culture: Work alongside friendly, supportive colleagues who genuinely want to see you grow. (Search @desince.life on TikTok to see our vibe!)

Your Paycheck & Benefits

We believe in aggressively rewarding performance and leadership. Our structured remuneration package includes:

* Attractive Basic Salary: Highly competitive and negotiable (Salary band depends entirely on your experience level and whether you enter as an Assistant Manager or Full Manager).

* Performance-Based Bonuses: Monthly or quarterly incentives tied directly to store GMV targets, shop health scores, and livestream/affiliate ROI.

* Career Progression: A structured career path to Operations Director within a rapidly expanding brand.

* Full Coverage: Medical insurance coverage, outpatient panel clinic benefits, EPF, SOCSO, EIS, and PCB.

* Extras: 15% staff discount on Desince products, annual salary increments, yearly bonuses, monthly lunch gatherings, and company trips.

What You Will Be Doing (Your Day-to-Day)

You will act as the bridge between our backend e-commerce operations and our frontend creative sales engine!

* E-Commerce Store Operations: Oversee daily operations across TikTok Shop, Shopee, and Lazada Seller Centres. Manage listings, campaign submissions (9.9, 11.11, etc.), and monitor shop health metrics (resolving penalty points and shipping SLAs).

* Livestream Sales Strategy: Develop TikTok Live strategies to crush daily/monthly sales targets. Prepare live show scripts, product storytelling, and monitor streams in real-time to optimize conversion rates.

* Team Leadership & Coaching: Lead, mentor, and roster a diverse team of TikTok Live Hosts, Content Creators, and Customer Service staff. Conduct regular training on camera confidence and sales techniques.

* Affiliate & Creator Management: Manage the end-to-end affiliate cycle: creator sourcing, seeding pitches, and analyzing affiliate sales data to scale high-ROI partnerships.

* Content Direction: Oversee the production of high-performing TikTok short-form videos and collaborate with the creative team to ensure consistent visual standards.

* Data & Analytics: Read performance dashboards (GMV, AOV, return rates, engagement rates) and implement data-driven strategies to improve both operations and content.

Who We Are Looking For

* Experience: Minimum 2–3+ years of hands-on management experience in e-commerce store operations, TikTok Live, or digital content management (Apparel/Fashion background is highly preferred).

* Platform Expertise: Deep, hands-on experience navigating the TikTok Shop Seller Centre, Shopee, and Lazada backends is strictly required.

* Leadership: Proven ability to manage, coach, and motivate a small-to-medium team in a fast-paced, high-volume retail environment.

* Analytical Problem-Solver: You are highly data-driven, capable of interpreting dashboards to take swift corrective actions.