E-commerce Virtual Assistant

Company: GrowthRise Solutions
Job Type: Full-Time
Working Hours: 10:00 AM – 6:00 PM, Monday – Saturday
Location: Near Clock Tower, Bahria Phase 7, Rawalpindi

Job Overview

Growth Rise Solutions is looking for a detail-oriented and motivated e Commerce Virtual Assistant (VA) to join our e-commerce team. The ideal candidate will have a basic understanding of e-commerce operations and will be responsible for supporting product research, listing management, order processing, customer service, and day-to-day eBay store operations.

Previous E Commerce experience is preferred but not mandatory. Training and support will be provided to the right candidate.

Key Responsibilities

• Manage and maintain e commerce seller accounts.
• Conduct product research based on company requirements.
• Create, optimize, update, and maintain e commerce product listings.
• Upload product images, titles, descriptions, specifications, and other listing details.
• Conduct competitor and market research.
• Monitor product prices, availability, and competitors.
• Process and monitor customer orders.
• Track shipments and update order information.
• Respond to customer messages professionally and promptly.
• Handle returns, refunds, cases, and other customer service matters.
• Monitor account health, product defects, customer feedback, and seller performance.
• Identify and report listing or account-related issues.
• Maintain accurate records in Excel/Google Sheets and internal systems.
• Follow company SOPs, e commerce policies, and marketplace guidelines.
• Coordinate with team members to ensure smooth daily operations.

Requirements

• Basic knowledge of e-commerce.
• Good written English.
• Good communication and organizational skills.
• Basic knowledge of MS Excel and Google Sheets.
• Strong attention to detail and accuracy.
• Ability to handle repetitive tasks while maintaining quality.
• Ability to follow SOPs, instructions, and established processes.
• Willingness to learn new tools, systems, and processes.
• Previous eBay or e-commerce experience is an advantage.
• Ability to work full-time from the office.

Preferred Skills

• Experience creating and managing eBay listings.
• Product research experience.
• Knowledge of e commerce Seller Hub.
• Experience with dropshipping or wholesale e-commerce.
• Experience handling e-commerce cases, returns, refunds, and buyer messages.
• Familiarity with product research tools.

Performance Expectations

• Complete assigned tasks accurately and on time.
• Maintain consistent productivity and attendance.
• Follow company SOPs and eBay marketplace policies.
• Maintain proper documentation of daily work.
• Communicate issues, delays, or challenges promptly.
• Maintain a high level of accuracy in listings, orders, and records.

What We Offer

• Training and support for the right candidate.
• Supportive team environment.
• Professional working environment.
• Opportunities to learn and grow within e-commerce operations.

We provide training and support.

How to Apply

Email us :[email protected]

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person