E-commerce Virtual Assistant

Job Summary:
We’re taking on a highly organized E-commerce Operations VA to keep the online store and marketplace channels of our well-established jewelry brand running smoothly every day. The work covers order processing, website maintenance, product listings on Amazon and Nordstrom Marketplace, social shop management, and product preparation for our website customizer. You’d be a natural fit if you’re meticulous and comfortable with tech, equally at ease processing orders, making light code updates, and working in Photoshop.

Key Responsibilities:

• Process Shopify and Nordstrom Marketplace orders, create airway bills (AWBs), and keep stock levels accurate
• Answer customer inquiries with friendly, timely support
• Keep watch over the website so everything works properly, and keep the homepage up to date
• Manage promo codes across the site, including abandoned cart flows and product page promo code updates
• Reorganize collections and help with new product uploads to the online store
• Add and maintain product listings on Amazon and Nordstrom Marketplace, including descriptions, inventory shipments, and resolving listing flags or documentation issues
• Update shop links, images, and product mapping in Meta Commerce Manager, the Shopify Shop App, and TikTok Shop
• Prepare product images in Photoshop for our website customizer and code new customizer products together with our developer

Mandatory Skills:

• Solid hands-on experience managing a Shopify store (orders, products, site content)
• Experience with Amazon Seller Central, including listings, inventory, and issue resolution
• Comfortable making light code edits to product pages and templates (HTML/CSS or Shopify Liquid)
• Working proficiency in Photoshop for product image preparation
• Experience processing e-commerce orders and creating shipping labels or airway bills
• Organized, conscientious, and self-managing
• Strong communication skills for customer support and team coordination

Preferred Skills:

• Experience with Nordstrom Marketplace or other retail marketplace platforms
• Familiarity with Meta Commerce Manager, TikTok Shop, and the Shopify Shop App
• Experience creating or managing GS1 barcodes
• Familiarity with QuickBooks
• Experience coordinating with web developers on site features or fixes
• Background in fashion, jewelry, or accessories e-commerce

Why Join Us:
This is a stable, long-term role at the core of an established brand’s daily operations, with a thorough handover and detailed video training guides to help you succeed. You’ll take real ownership of our online channels and work directly with a small, supportive team that values reliability and treats its people well.