E- commerece Intern

Company: Second Hugs

Location: Kolkata

www.secondhugs.com

About Second Hugs:

Second Hugs is an online platform focused on giving quality products a second life by connecting buyers and sellers in a trusted marketplace. We aim to make sustainable shopping easy by enabling customers to buy and sell pre-loved items through a seamless digital experience.

Role Overview:

We are looking for an E-commerce Intern who will manage product listings, customer interactions, and operational coordination between buyers and sellers on the platform. The role requires strong communication skills, basic understanding of e-commerce operations, and the ability to work collaboratively with the team.

Key Responsibilities

1. Product Listings & Platform Management

• Create and manage product listings on the website/app.

• Ensure product details, descriptions, pricing, and images are accurate.

• Maintain organized and updated product catalogues.

2. Customer Communication

• Handle customer queries through WhatsApp, email, and phone calls.

• Provide timely responses to buyers and sellers regarding product details, orders, and platform usage.

• Assist customers in resolving issues or concerns.

3. Buyer & Seller Coordination

• Coordinate between buyers and sellers for smooth transactions.

• Follow up on order confirmations, deliveries, and product availability.

• Ensure a positive customer experience throughout the purchase process.

4. Operational Support

• Assist in day-to-day marketplace operations.

• Maintain records of customer queries and order updates.

• Work with internal teams to ensure efficient handling of transactions.

Key Requirements

1. Basic knowledge of e-commerce platforms and online marketplaces

2. Strong verbal and written communication skills

3. Comfortable handling customer conversations and support queries

4. Ability to coordinate with multiple stakeholders

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person