E-CRM & Customer Engagement Coordinator

Overview We are looking for a passionate and detail-oriented E-CRM & Customer Engagement to join our E-CRM & Customer Engagement team at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients.

Your Impact As a E-CRM & Customer Engagement, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion.

Activities

• Support the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization
• Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints
• Manage campaign reporting and analytics to drive improvements with a test, learn & scale-up approach
• Ensure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience
• Activate and test new digital channels to expand communication opportunities and improve customer reach
• Lead CRM project requirements definition, translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementation
• Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements

Qualification Minimum of 5 years of experience in CRM, digital marketing, or clienteling roles

• Strong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools
• Solid analytical skills with the ability to interpret campaign performance data and translate insights into actions
• Familiarity with marketing automation platforms, customer journey design, and A/B testing approaches
• Strong project management skills with the ability to handle multiple priorities and deadlines
• Knowledge of digital trends, customer engagement best practices, and competitive landscape
• Fluent in Italian and English

We Would Appreciate a Person Who Is

• A determined, agile, curious, engaging and creative approach to work
• Highly organized and able to manage multiple tasks simultaneously
• Previous experience working in a middle-to-large sized company and collaborating with different teams is nice to have
• Able to build meaningful relations across multiple departments, with a strong focus on team-work

Compensation & Benefits

• Application of CCNL Commercio
• Compensation package range: from 40.000 to 48.000 € gross.
• Competitive Corporate Welfare Services

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”