E-Payment Services Manager

Department: Financial Technology Department

Location: Cyprus

Description We are looking for a hands-on E-Payment Services Manager to own the operational performance, commercial efficiency, and cross-functional integration of our global network of Payment Service Providers (PSPs), acquirers, and local payment methods.

Managing PSPs requires negotiating rates, navigating vendor roadmaps without direct leverage, driving payout/settlement reconciliation, and solving complex payment routing issues. You will act as the key operational hub connecting our third-party PSPs with our internal teams.

Key Responsibilities

• Manage relationships with external PSPs, acquirers, and payment gateways globally. Navigate vendor roadmaps and push for feature prioritization and technical fixes
• Monitor and optimize payment processing fees (MDR, fixed transaction costs, FX).
• Drive unit economics improvement by optimizing routing across different PSPs.
• Oversee settlement timelines, FX rates, reserves, and payout schedules alongside Treasury and Finance.
• Coordinate ensuring accurate data flow for financial reconciliation, reporting, and audit requirements.
• Liaise with Finance, Tax, and Treasury teams to resolve settlement gaps and discrepancies.
• Track performance metrics (Authorization Rates, Conversion Rates, Technical Failures) by region, PSP, and payment method.
• Oversee operational incident resolution during PSP downtime or processing degradation, solving the recurring patterns.
• Act as the single point of contact between external PSPs and internal stakeholders (Legal, Compliance, Tax, Treasury, Product, and Engineering).
• Facilitate onboarding of new payment providers, contract renewals, and audits.

Skills, Knowledge and Expertise

• 5+ years of experience in Fintech, PSP management, or merchant payment operations (focus on performance, commercial relationships, negotiations, optimization and process improvement)
• Proven track record of managing external commercial partners, negotiating processing fees/rates, and handling uncooperative vendor roadmaps.
• Deep understanding of payment unit economics, settlement cycles, FX margins, chargeback management, and provider reporting.
• Strong experience liaising with Finance, Treasury, Legal, Tax, and Compliance teams for reporting, auditing, and contract execution.
• Ability to analyze payment processing logs, settlement statements, and conversion metrics to spot anomalies and optimize routing.
• Business fluent in English (written and spoken).

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Annual salary from 64 700 EUR gross

Final benefits may vary depending on the location