EA & Operations Coordinator

Remote: Philippines
Full-time
Employed under EOR

Role Overview

This is a specialized, high-volume operations role combining Executive Assistant support, recruitment coordination, and AI-augmented workflow management. The successful candidate will act as the central point of coordination across the business - managing multiple communication channels, maintaining data integrity between systems, and using AI tools to increase speed and accuracy across a fast-paced, high-volume environment.

This role consolidates responsibilities that would traditionally sit across several separate functions (inbox management, candidate screening, CRM administration, and project coordination) into a single specialized position.

Key Responsibilities

Inbox & Communications Management

• Manage and monitor 7 individual email inboxes daily
• Respond to and triage incoming queries per inbox, applying appropriate judgment on urgency and routing
• Ensure no inbox backlog accumulates; maintain fast response turnaround given the pace of the business

Candidate Processing & Screening

• Scan and review incoming resumes
• Conduct triage on incoming candidate applications
• Perform potential screening tasks as directed

CRM & Data Integrity

• Cross-check inbox activity against CRM records to ensure accuracy
• Maintain up-to-date candidate and client records across systems
• Flag discrepancies between inbox activity and CRM data

AI-Enabled Workflow

• Use Claude (AI) as a core tool to manage volume, draft responses, and support triage decisions
• Continuously build fluency with AI-assisted workflows to increase throughput without sacrificing accuracy

Cross-Department Coordination

• Operate within Notion as the project management tool used across every department in the business
• Maintain visibility and coordination across departmental projects and tasks as they intersect with recruitment operations

Process Optimization

• Identify inefficiencies across inbox, screening, and CRM workflows and recommend improvements
• Continuously refine the process for managing high volume across 7 inboxes to improve speed and accuracy

Support the ongoing optimization of how AI (Claude) and Notion are used within the role to streamline day-to-day operations

Key Requirements

• Prior experience in recruitment support, EA, or operations coordination roles
• Demonstrated ability to manage high volume across multiple channels simultaneously
• Strong attention to detail - this role is data-integrity critical (CRM/inbox reconciliation)
• Comfortable working in a fast-paced environment with shifting daily priorities
• Working knowledge of, or strong aptitude for, AI tools (Claude) in a professional workflow
• Experience with Notion or similar cross-functional project management tools
• Strong written communication skills (client- and candidate-facing correspondence)

Pay: Php40,000.00 - Php55,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Paid training
• Work from home

Experience:

• inbox management: 2 years (Required)
• EA: 2 years (Required)
• Notion: 2 years (Required)
• Claude: 1 year (Required)

Language:

• English (Required)

Work Location: Remote