EAP Program Manager

EAP Program Manager

Our client are a rapidly expanding, publicly listed global healthcare services business operating across multiple international divisions. They currently recruiting for an EAP Program Manager to join their team on a permanent basis. This role can offer either remote or hybrid working.

As an EAP Program Manager, you will hold end-to-end accountability for the delivery of assigned Expanded Access Programs (EAPs) and exclusive distribution programs from contract award to close-out. Acting as the primary point of contact for pharmaceutical and biotech partners, you will lead cross-functional teams to design, implement, and manage global operational programs in strict alignment with regulatory and Good Distribution Practice (GDP) standards.

Responsibilities:

• Program Leadership: Drive full lifecycle program execution, managing project deliverables, scope changes, key performance indicators, and operational metrics.
• Client Engagement: Serve as the primary client interface, leading regular operational reviews, managing expectations, and maintaining long-term partner relationships.
• Cross-Functional Coordination: Lead cross-functional internal teams, including supply chain, quality, regulatory, and technical departments, to ensure seamless execution.
• Onboarding & Contracting: Direct client, manufacturer, and product onboarding while ensuring key governance contracts (MSAs, SOWs, QTAs, DPAs, and SDEAs) are in place.
• Vendor & Quality Oversight: Establish program-specific processes, oversee third-party service providers, and uphold strict compliance with standard GDP procedures.
• Account Growth: Identify strategic opportunities to expand account partnerships and scale service offerings throughout the asset lifecycle.

Requirements

• Pharma & Biotech Background: In-depth understanding of drug development lifecycles, global regulatory frameworks, and GDP standards.
• Program Management Expertise: Proven track record of managing complex client programs or projects within life sciences or healthcare services.
• Client Relationship Skills: Strong background in client account management, partner communication, and strategic account growth.
• Cross-Functional Leadership: Demonstrated capability to guide matrixed operational and technical teams toward unified goals.
• Contractual & Operational Acumen: Practical experience in program onboarding, vendor management, and contract administration.