Early Collections Representative

Early Collections Representative

• Scoresby, Victoria
• Contracted via Hays Recruitment
• Hybrid

An opportunity has opened to support the Customer Resolutions team on a 6-month contract as an Early Collections Representative.

As an Early Collections Representative, you'll be servicing the needs of customers across a variety of brands at our Caribbean Park office in Scoresby.

It's a fast-paced and highly supportive environment that places a big focus on your ongoing development and career pathway.

Our hours of operation are:

• Monday to Thursday 8:30am to 7:00pm
• Friday 8:30am to 6:00pm

You will need to be available during the above times.

We are closed on the weekends and national public holidays.

We offer a hybrid way of working where we enjoy 2-3 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions.

What can you expect?

As an Early Collections Representative, you will support customers during a variety of the in-life customer journey including general account enquiries relating to their car loan, refinancing car loans, insurance & roadside assistance policy sales, and early collections. You will provide a high level of customer service with a focus on first-point resolution and exceeding customer expectations.

You will:

• Provide first call resolution to all general customer enquiries via telephone and email
• Always provide excellent customer service
• Engage with Customers to provide solutions to their Finance Needs
• Ensure that promise to pay and payment arrangements are inputted correctly and meet the financial needs of the customer with negotiation
• Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results

Your attributes- If you've got one or more, we'd love to hear from you!

• Previous call based customer service experience (mandatory)
• Experience dealing with vulnerable customers (highly desirable)
• Strong written and verbal communication skills
• Ability to understand and meet customer needs
• Ability to remain professional and work under pressure in a fast-paced environment
• Ability to work across multiple technology platforms, monitors and multi-skill whilst on calls
• Strong active listening, problem solving and rapport building skills
• The ability to work both autonomously and as part of a team

Please note this is a contracted role with Toyota Finance via Hays Recruitment. You will be a Hays employee.