eBilling Controller ( Team Leader/ Supervisor )

eBilling Controller ( Team Leader/ Supervisor )

Location: Pretoria

Company: Adams & Adams

Start Date: Immediate - 6 Month Contract

eBilling Controller

Location: Pretoria, Gauteng

At Adams & Adams, we are proud to be a leading African law firm, renowned for delivering exceptional client service and fostering a culture of collaboration, trust, and continuous growth. Our people are at the heart of our success, and we are committed to creating an environment where talent thrives, innovation is encouraged, and professional development is supported.

We are seeking an experienced eBilling Controller to lead our eBilling function and drive operational excellence within our Finance team.

About the Role

The eBilling Team Leader will be responsible for managing the end-to-end eBilling process, ensuring the accurate and timely submission of invoices and credit notes through client billing portals. The successful candidate will lead a team of eBilling Credit Controllers, oversee performance, strengthen client relationships, and identify opportunities to improve processes and service delivery.

Key Responsibilities

• Lead, coach, and develop a team of eBilling Credit Controllers.
• Allocate workload, monitor performance, and manage team productivity.
• Oversee the submission of invoices and credit notes via eBilling portals.
• Resolve invoice rejections, disputes, refunds, and billing queries.
• Manage portal requirements, budgets, accruals, and timekeeper rate uploads.
• Maintain eBilling client records, portal access, and billing guidelines.
• Liaise with partners, clients, and internal stakeholders on billing matters.
• Reconcile client accounts and monitor outstanding balances and credits.
• Review and improve eBilling processes to enhance efficiency and accuracy.
• Ensure compliance with client billing requirements, internal controls, and regulatory standards.
• Develop and maintain standard operating procedures for the eBilling function.
• Produce management reports and provide insight into eBilling performance and trends.
• Serve as the escalation point for complex billing and client account issues.

Requirements

Qualifications

• Relevant tertiary qualification in Accounting, Finance, Credit Management, or a related field.
• Additional certification or training in eBilling systems, portal management, or billing platforms will be advantageous.

Experience

• Minimum of 5 years' experience within an eBilling environment.
• At least 2 years' experience managing and developing a team.
• Strong understanding of billing systems, reconciliations, financial controls, and client accounting procedures.

eBilling Team Leader

• Proven leadership and team management capability.
• Strong knowledge of eBilling portals and electronic billing processes.
• Excellent analytical and problem-solving skills.
• Ability to identify trends and implement process improvements.
• Strong stakeholder management and communication skills.
• High attention to detail and accuracy.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability to work effectively under pressure and manage multiple priorities.

Why Join Adams & Adams?

This is an opportunity to join one of Africa's leading law firms and play a key role in a dynamic finance environment. You will work alongside talented professionals, contribute to continuous improvement initiatives, and have the opportunity to grow your career within a respected and innovative organisation.

If you have the leadership capability, eBilling expertise, and passion for delivering exceptional client service, we would like to hear from you.

Apply now and become part of Adams & Adams' continued success.