eCommerce Account Manager

About the role

As an Account Manager, you will lead client accounts, drive project execution, and serve as a trusted advisor to both clients and internal teams. You will work hands-on with managing account operations and reviewing key deliverables. This role offers an opportunity to build deep expertise in multi-channel commerce, manage strategic partner relationships, and drive commercial success for our expanding client portfolio.

Key responsibilities

• Monitor daily sales, traffic, conversion rates, and profit margins across all eCommerce channels to identify revenue opportunities and optimize store performance.
• Maintain optimal marketplace health ratings, proactively manage account risks, resolve listing suppressions, and ensure strict compliance with platform policies and regulations.
• Oversee catalog accuracy, product listings, and storefront visual assets; implement keyword research and SEO best practices to maximize organic visibility and search rankings.
• Plan and execute sponsored ad campaigns and promotional strategies (coupons, deals, flash sales) within designated budgets while optimizing for ROAS and ACoS.
• Coordinate inventory forecasting to prevent stockouts and excess storage fees; implement dynamic pricing strategies to maximize buy-box ownership and profitability.
• Collaborate seamlessly with internal teams (Marketing, Finance, Creative) as well as external suppliers, vendors, and 3PL/logistics partners to ensure smooth fulfillment and operations.

About you

• Proven hands-on experience navigating and managing Amazon Seller Central (FBA/FBM, listing setup, catalog management, and platform analytics).
• Strong capability to interpret e-commerce metrics (sales, conversion rates, traffic, and margin data) to identify bottlenecks and optimize performance.
• High confidence in taking initiative, working independently, and making well-reasoned business decisions in a fast-paced environment.
• Prior experience managing operations on other major e-commerce platforms such as Shopify, eBay, Walmart, or Etsy is highly desirable.

Benefits

• Competitive Salary
• Hands-on Experience & Learning Opportunities
• Career Growth & Leadership Opportunities
• Health / Insurance Benefits (if applicable)
• Performance-based Bonuses

About us

Established in the U.S. in 2015 and expanding to the Philippines in late 2024, AKOI Management is a trusted full-service eCommerce and business solutions firm. We deliver end-to-end operational management for online brands—ranging from multi-channel marketplace optimization and inventory management to U.S. bookkeeping and tax compliance. Built on a supportive, Filipino-friendly culture, we empower online businesses to scale seamlessly while creating meaningful career opportunities for top talent.

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