Ecommerce Account Manager

About the role

We're looking for an Ecommerce Account Manager to look after a small portfolio of our Shopify D2C brands and be the person our clients trust to get things done.

This is a client-facing, delivery-focused role. You'll be the main point of contact for your accounts — keeping projects moving, communicating clearly, and making sure every client feels well looked after. You don't need to be a CRO or growth strategist. What matters is that you're a brilliant account manager: organised, proactive, great with people, and confident using Shopify day to day.

You'll work alongside our design, development and media teams to turn client goals into clear, well-managed work — and you'll keep everything running smoothly so nothing slips through the cracks.

What you'll be responsible for

Client relationships & communication

• Act as the main point of contact for a small portfolio of Shopify D2C brands
• Build strong, trusting relationships and keep clients informed and confident
• Run regular check-ins and updates, and respond to client requests promptly
• Understand each client's goals and make sure the work reflects their priorities

Account & project management

• Own the day-to-day delivery across your accounts and keep work on track
• Plan and prioritise tasks, balancing reactive requests with proactive work
• Write clear briefs for the design and development teams and follow work through to completion
• Keep projects organised — timelines, statuses, and next steps always up to date
• Spot and flag issues early, and keep clients and internal teams aligned

Shopify & ecommerce delivery

• Use Shopify confidently to support day-to-day store management and client requests
• Coordinate updates to products, collections, pages, and store content
• Understand how a Shopify store works well enough to brief changes accurately and answer common client questions
• Work with the wider team to make sure client stores stay in good shape

What good looks like in this role

• You're a natural people person — clients enjoy working with you and trust you
• You're highly organised and nothing falls through the cracks
• You communicate clearly, calmly, and proactively
• You're comfortable using Shopify and confident managing store-related tasks
• You can juggle multiple clients and priorities without losing track
• You take ownership — you follow things through and keep everyone updated
• You stay calm under pressure and keep work moving

Working pattern & benefits

• Fully remote, worldwide candidates welcome
• Core hours flexible between 8am–5pm UK time
• Full-time, 8 hours per day
• 20 days holiday plus bank holidays
• Annual team trip abroad
• Occasional UK meetups

Why this role exists

• Our clients deserve an account manager who's organised, responsive, and genuinely great to work with. This role exists to make sure every brand in the portfolio feels looked after — with someone who keeps projects moving, communicates clearly, and knows their way around Shopify. It's about delivering a consistently great service, day in and day out.