Ecommerce and Quick Commerce Executive

Job Title: Ecommerce and Quick Commerce - Key Accounts Executive

Company: Colombian Brew Coffee

Location: Pune (In-Office)

Job Type: Full-Time (No travel required)

About Colombian Brew Coffee

Colombian Brew Coffee is a fast-growing, premium FMCG brand with an extensive presence across premier e-commerce marketplaces, quick commerce channels, and institutional partnerships.

Role Overview

We are hiring a detail-oriented, organized, and proactive Key Accounts Executive to manage daily platform operations, purchase orders, inventory coordination, and channel communication across our e-commerce and quick commerce accounts.

This is a focused in-office execution and account management role aimed at maintaining platform health, stock availability, and high fulfillment rates. There is no outbound calling, cold selling, or field travel involved.

Key Responsibilities

• Purchase Order (PO) & Fulfillment Coordination:

• Track and process daily POs from quick commerce channels (Blinkit, Zepto, Instamart) and e-commerce platforms (Amazon, Flipkart, Smytten).

• Book delivery slots, generate ASNs/invoices, and coordinate directly with the warehouse and dispatch team to ensure 100% on-time fulfillment and minimize rejections.

• Follow up on dispatches, track Proof of Deliveries (PODs), and reconcile discrepancies.

• Account Health & Listing Hygiene:

• Regularly monitor platform dashboards to keep out-of-stock (OOS) rates to a minimum across high-moving SKUs.

• Audit live product listings to verify correct pricing, active promotions, image accuracy, and product descriptions.

• Raise and track tickets with platform vendor support teams for inventory mismatches, listing suppressions, or barcode issues.

• Data Tracking & Reporting:

• Maintain daily and weekly trackers in Excel/Google Sheets for sales numbers, pending orders, inventory levels, and return rates.

• Monitor stock velocity to flag replenishment requirements to the production and packaging teams ahead of time.

• Channel Communication:

• Address inbound platform messages, vendor-side operational queries, and customer issue escalations via email and portal chats in a prompt, professional manner.

Candidate Profile & Requirements

• Experience: 1 to 5 years in e-commerce executive operations, account coordination, or marketplace back-end support (preferably within FMCG or consumer brands).
• Communication Skills: Strong written and verbal English communication. Must be able to write clear, professional operational emails and support tickets.
• Technical Skills: Hands-on familiarity with Excel/Google Sheets (basic formulas, VLOOKUP, filters) and working knowledge of seller/vendor dashboards.
• Work Approach: High attention to detail, proactive follow-through on deadlines, and a structured, organized workflow.
• Work Setup: Full-time, in-office position at our Pune facility.

What We Offer

• Fixed CTC of 3.0 8.0 LPA.
• Direct exposure to high-volume digital shelf operations and fast-moving consumer supply chains.
• Fast-paced, collaborative work environment with room to take on larger operational responsibilities.