eCommerce & Web Senior Specialist

At PMI, we're building our future on one clear purpose: to deliver a smoke-free future.

Impact You'll Own

We are seeking a highly motivated and experienced eCommerce & Web Senior Specialist to join the Web & eCommerce team supporting the Swiss Market. In this role, you will oversee the day-to-day management and continuous optimization of key digital platforms, including VEEV-VAPE.com and ZYN.com. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities while ensuring seamless online operations and excellent consumer experience.

What you'll do

• Operations Management: Oversee the day-to-day operations of VEEV-VAPE.com and ZYN.com, ensuring seamless functionality and user experience
• Single Point of Contact (SPOC): Act as the primary point of contact for all operational issues related to VEEV-VAPE.com and ZYN.com, providing timely and effective resolutions
• Ticket Management: Proactively create, manage, test, deliver, and communicate on DCE1 (VEEV-VAPE.com and ZYN.com) development (CONSGOV) and support (QBranch) tickets
• Process Improvement: Identify and implement process improvements to enhance operational efficiency and effectiveness
• Collaboration: Work closely with cross-functional teams, including development, support, and marketing, to ensure alignment and successful execution of projects
• Compliance: Ensure all operations comply with relevant regulations and company policies

Skills & Capabilities

• Bachelor's degree in Business Administration, Information Technology, or a related field

• Proven experience in eCommerce operations, preferably in a lead or managerial role

• Strong understanding of web technologies and eCommerce platforms

• Excellent problem-solving and analytical skills

• Ability to work in a fast-paced environment and manage multiple priorities

• Strong communication and interpersonal skills

• Proficiency in project management tools and software

Relocation support isn't available for this job.

PMI operates in line with ethical principles and encourages a SpeakUp culture. Concerns regarding this job offer or recruitment process can be reported to [email protected].

At this position you will earn no less than 14 000 PLN gross monthly.