eCommerce Assistant

ABOUT THE ROLE

We have an exciting opportunity for an enthusiastic eCommerce Assistant to join the INTERSPORT Support Office team. Reporting to the eCommerce Specialist, you will be responsible for product enrichment, and delivering day-to-day administrative support to ensure the smooth operation and ongoing optimisation of our website.

We are currently in an exciting growth phase at INTERSPORT Australia and this role will play an important part in the digital team. Product administration in Shopify is the core responsibility of this role, ensuring that all products are enriched ahead of each product season, and to continue to provide exceptional service for our franchisees and online customers.

ABOUT INTERSPORT AUSTRALIA

INTERSPORT Australia is part of one of the world's largest sporting retail groups, with the INTERSPORT Group having over 5,500 specialist sport stores in over 42 countries.

INTERSPORT Australia is committed to providing its customers with expert advice, outstanding service, and the best products made by the best brands. We are at The Heart of Sport in our local communities and our customers are at the heart of everything we do.

INTERSPORT Australia's Support Office is located in Moorabbin, servicing 83 franchised retail sporting goods stores around Australia. Our small and effective team is primarily focused on providing services to our franchisees and customers across Australia.

To be successful in this role, you will have strong communication skills, drive and initiative. You will need to be organised & service focused, with a can-do attitude and strong attention to detail. You will have the ability to adapt and change in an always evolving retail environment.

KEY RESPONSIBILITIES:

• Product Enrichment: Using Shopify and coordinating with eCommerce specialist and product data teams, coordinate the daily online product enrichment workflow
• eCommerce Coordination: Shopify product collection maintenance assistance, store page updates, website optimisations, and reporting support
• Online Maintenance: Provide additional administrative support for online growth functions
• Deliver an exceptional customer service experience that is consistent with our vision and values P.A.C.E.

THE IDEAL CANDIDATE WILL HAVE:

• Minimum of 12 months experience in customer service and/or administration role
• Exceptional communication & interpersonal skills
• Accuracy & attention to detail
• Ability to multitask & follow process
• Proven experience in MS Office Suite
• Experience with Shopify beneficial but not essential

WHY JOIN TEAM INTERSPORT?

• Generous employee discounts
• Paid birthday leave
• Monthly morning tea
• On site fresh fruit delivered weekly
• Staff Recognition Award - "Above & Beyond"
• Employee Assistance Program (EAP)
• Convenient location near train station

If you enjoy working in a fast-paced retail environment and you are passionate about providing customers with a great experience, we would love to hear from you! Apply Now!

Applicants must be eligible to work in Australia